Spa Sales and Guest Service Associate

In-Indianapolis-mid

Other

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Quick Summary

Key Responsibilities

Has a positive, energetic, and professional personality. Enjoys sales and is motivated by achieving goals. Is comfortable recommending memberships and asking for the sale.

Technical Tools

Other

Benefits:

Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Free food & snacks
Opportunity for advancement
Training & development

Hand & Stone Massage and Facial Spa – Keystone at the Crossing

Welcome. Empower. Connect.

Join Our Team and Help Create the Best Hour of Our Clients' Month!

Are you outgoing, motivated, and passionate about providing exceptional customer service? Do you enjoy connecting with people, working in a positive team environment, and being rewarded for your success?

Hand & Stone Massage and Facial Spa at Keystone at the Crossing is looking for enthusiastic, dependable, and sales-driven Spa Attendants (Front Desk Sales Associates) to join our growing team!

Our Spa Attendants are the first and last impression of every guest's experience. As the face of our spa, you will play an essential role in creating a welcoming atmosphere, building lasting relationships, and helping guests discover the benefits of regular massage and skincare services.

We are looking for team members who are committed to delivering 5-star customer experiences while actively contributing to our spa's membership sales and growth goals.

What Sets Hand & Stone Apart?

Opportunity to Earn More

This position is so much more than answering phones and scheduling appointments! Our Spa Attendants are an essential part of our sales and guest experience team. You'll have opportunities to increase your earnings through membership sales incentives, team competitions, and performance-based rewards.

Supportive Team Environment

Join a growing spa where teamwork, communication, accountability, and a positive workplace culture matter. We believe in recognizing hard work, celebrating achievements, and supporting one another's success.

Training & Career Growth

Whether you're experienced in sales or looking to build your skills, we provide ongoing training and development opportunities. From membership sales techniques to guest relations and spa operations, we'll help you develop valuable professional skills with opportunities for advancement into leadership and management positions.

Employee Perks & Benefits

Employee discounts on spa services and retail products
Membership sales incentives and bonus opportunities
Monthly team contests and recognition
Ongoing professional development and sales training
A welcoming, team-oriented work environment
Opportunities for career advancement
Additional employee benefits where eligible

What You'll Do

As a Spa Attendant, you'll help keep our spa running smoothly while delivering an outstanding experience to every guest.

Sales & Membership Growth

Confidently present and sell Hand & Stone's membership program to new and returning guests.
Meet and strive to exceed individual and team membership sales goals.
Educate guests on our services, enhancements, retail products, and current promotions.
Recommend membership options based on each guest's individual wellness needs.
Actively promote gift cards, service upgrades, and retail products.
Help drive guest retention through rebooking and relationship building.

Guest Experience & Front Desk Operations

Welcome every guest with a warm, friendly, and professional attitude.
Provide exceptional customer service in person, over the phone, and through guest communications.
Schedule, confirm, and manage appointments accurately.
Process payments, membership transactions, and gift card purchases.
Maintain accurate guest records and assist with administrative tasks.
Handle guest questions and concerns professionally and efficiently.
Maintain a clean, organized, and inviting front desk and spa environment.
Work closely with massage therapists, estheticians, and management to ensure a seamless guest experience.
Assist with additional spa responsibilities as needed.

What We're Looking For

Our ideal candidate is someone who:

Has a positive, energetic, and professional personality.
Enjoys sales and is motivated by achieving goals.
Is comfortable recommending memberships and asking for the sale.
Has excellent communication and interpersonal skills.
Is dependable, punctual, and accountable.
Can multitask and stay organized in a fast-paced environment.
Works well independently and as part of a team.
Is comfortable learning scheduling and point-of-sale systems.
Takes pride in maintaining a professional appearance and positive attitude.
Is coachable, eager to learn, and open to feedback.

Previous customer service, retail, hospitality, or sales experience is preferred. Experience in the spa or wellness industry is a plus, but not required!

Schedule & Availability Requirements

WEEKEND AVAILABILITY IS REQUIRED FOR THIS POSITION.

Our weekends are some of our busiest and most important times for serving guests, and we need dependable team members who can support our spa during these peak hours.

Applicants must have availability to work weekends, including Saturdays and/or Sundays.
Flexibility to work a combination of weekday, evening, and weekend shifts is strongly preferred.
Dependable attendance and punctuality are essential.
Scheduling will be based on spa needs and team availability.

Please do not apply if you are unable to work weekend shifts.

Why Join Our Keystone Team?

At Hand & Stone Keystone at the Crossing, we're building more than just a team — we're creating a positive, supportive, and successful spa environment where every employee plays an important role.

We celebrate our wins, encourage professional growth, recognize outstanding performance, and believe that exceptional guest experiences start with exceptional team members.

If you're someone who loves connecting with people, thrives in a goal-driven environment, and wants to be part of a growing team, we'd love to meet you!

Apply today and become part of the Hand & Stone Keystone at the Crossing family!

Make a difference. Build connections. Grow your career.