Microsoft 365 Collaboration Specialist

Microsoft 365 Collaboration Specialist

Remote – work virtually from anywhere in the United States

AI2IO recognizes salary ranges from job boards do not necessarily reflect our pay ranges.  In many instances we out-compete those ranges for well-qualified candidates.

The Microsoft 365 Collaboration Specialist will help our clients and internal teams get the most out of Microsoft 365 by designing, configuring, and supporting the collaboration tools people rely on every day.

This role focuses on SharePoint Online, Microsoft Teams, and OneDrive for Business, including site and team provisioning, information architecture, permissions, governance, and content migration. The role also supports foundational Power Platform work, such as simple Power Automate flows and basic Power Apps, as well as building and supporting agents in Microsoft Copilot Studio, alongside the broader M365 solutions team.

This person will partner with stakeholders and end users to understand how their teams work, recommend the right collaboration approach, and drive adoption through training and clear documentation. A passion for staying on top of changes in the Microsoft 365 ecosystem—including Copilot and other emerging capabilities—is essential.

The role requires a proactive individual who can translate business needs into well-structured, secure, and user-friendly collaboration environments.

The Microsoft 365 Collaboration Specialist will operate with moderate autonomy on projects, tasks, or assignments of varied scope, working closely with the M365 Solutions Team Lead and other team members.

This person will communicate and operate in line with organizational goals and values, as well as departmental objectives.

• Design, build, and maintain SharePoint Online sites, hub sites, document libraries, lists, and pages that align with business needs and information architecture best practices.
• Configure site permissions, sharing settings, metadata, content types, and navigation to keep content organized, discoverable, and secure.
• Support content migrations from file shares, legacy SharePoint environments, or other tenants using tools such as ShareGate, validating results and resolving post-migration issues.
• Train site owners and end users on SharePoint best practices, including site management, permissions, document libraries, and version history.

• Plan and provision teams and channels (standard, private, and shared), applying naming conventions, templates, and lifecycle policies.
• Configure Teams policies and settings for messaging, meetings, apps, and guest / external access in line with organizational requirements.
• Troubleshoot Teams issues related to membership, file access, channel sites, and client behavior, including the underlying Microsoft 365 Groups and SharePoint connections.
• Deliver Teams training for end users and team owners, covering channels, meetings, file collaboration, and team ownership responsibilities.

• Guide users on OneDrive sync, file sharing, Known Folder Move, and version history / file restore.
• Manage OneDrive storage, sharing, and retention settings, and assist with OneDrive content transfers during onboarding, offboarding, or migration events.
• Train users on OneDrive best practices, including when to use OneDrive vs. Teams or SharePoint, secure sharing, and file recovery.

• Build and maintain simple Power Automate flows that automate routine tasks such as approvals, notifications, and SharePoint list processes.
• Assist with basic Power Apps (e.g., canvas apps connected to SharePoint lists) and support the solutions team on larger Power Platform projects.
• Grow Power Platform skills over time, including environment and DLP policy fundamentals, under the guidance of senior team members.
• Help users get started with Power Automate, including using templates and building simple flows to streamline their own work.

• Help define and apply collaboration governance, including site and team provisioning, ownership requirements, naming standards, external sharing, and archival.
• Conduct permission reviews and support sensitivity label and retention requirements in partnership with security and compliance stakeholders.
• Monitor usage and sharing reports to identify oversharing, orphaned content, and inactive sites or teams.

• Collaborate with stakeholders to gather requirements and recommend the right tool for the job (Teams vs. SharePoint vs. OneDrive).
• Develop and deliver end-user training, quick-reference guides, and adoption materials that help users work confidently in Microsoft 365.
• Communicate technical concepts clearly to non-technical staff and serve as a go-to resource for Microsoft 365 collaboration questions.

• Monitor and troubleshoot issues across SharePoint Online, Teams, and OneDrive, ensuring swift resolution and minimal disruption to users.
• Maintain thorough documentation of configurations, procedures, and decisions for future reference and compliance.
• Provide occasional after-hours support as needed for migration cutovers or critical issues.
• Execute responsibilities in alignment with established timelines and budget constraints.

• Performs Other Related Duties as Assigned

• Advanced knowledge of SharePoint Online, including site architecture, hub sites, permissions, lists and libraries, metadata, and site administration
• Advanced knowledge of Microsoft Teams, including team and channel management, Teams policies, guest and external access, and how Teams relates to SharePoint and Microsoft 365 Groups
• Advanced knowledge of OneDrive for Business, including sync, sharing, storage, and retention settings
• Intermediate knowledge of Microsoft Power Platform (Power Automate and Power Apps)
• Intermediate knowledge of Microsoft Copilot Studio, including building and publishing agents, configuring topics, knowledge sources, and actions, and deploying agents to Teams or Microsoft 365 Copilot
• Familiarity with the Microsoft 365 admin centers (Microsoft 365, SharePoint, Teams, and Entra ID)
• Working knowledge of PowerShell for Microsoft 365 administration (e.g., PnP PowerShell, Microsoft Teams module) preferred
• Experience with migration tools such as ShareGate preferred
• Familiarity with Microsoft Purview (sensitivity labels, retention policies) is a plus
• Knowledge of MS Office Suite (Excel, Word, Outlook, PowerPoint)
• Skilled in completing assignments accurately and with attention to detail
• Ability to communicate effectively in both oral and written form (technical and non-technical information)
• Ability to communicate effectively directly with clients and at times serve as primary point of client contact
• Experience developing and delivering end-user training for Microsoft 365 collaboration tools, including live, virtual, and self-paced formats
• Ability to work independently with minimal supervision, exercising sound judgment and initiative
• Ability to work under pressure and meet close deadlines
• Demonstrated aptitude for learning new technology
• Organizational skills, with the ability to manage multiple tasks and priorities simultaneously
• Interest in Microsoft Copilot and emerging AI capabilities within Microsoft 365
• Relevant Microsoft certifications preferred (e.g., MS-900, MS-102, PL-900, or other Microsoft 365 / Teams administrator tracks)

• Up to 5%, this may include travel to any or all 50 US states
• Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meeting for business development purposes, running errands on behalf of the business, attending industry conferences, etc.

• Bachelor’s degree in information technology, computer science, or related discipline, or equivalent work experience

PLUS

• Minimum of three years of experience administering or supporting Microsoft 365 collaboration tools (SharePoint Online, Microsoft Teams, and OneDrive for Business)

AI2IO does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to AI2IO in the absence of a signed Service Agreement where AI2IO has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of AI2IO and AI2IO will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.