Senior Director, Self Pay Operations

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.

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The Senior Director, Self Pay Operations is responsible for providing strategic direction, operational leadership, and overall performance of Ventra Health's Self Pay Center of Excellence. This position directs and governs the entire patient billing and collection process, including patient account management, billing operations, payment collections, patient communications, Contact Center operations, and revenue optimization. The Senior Director ensures end-to-end workflow excellence, operational efficiency, regulatory compliance, and measurable improvements in cash flow, aging analysis, and patient satisfaction across all Self Pay functions.

• Develop and implement comprehensive accounts receivable strategy for the Self Pay Center of Excellence, ensuring alignment with organizational financial and operational objectives.
• Establish and maintain standardized performance metrics, Key Performance Indicators (KPIs), and governance frameworks for patient billing, collections, and accounts receivable management.
• Oversee and optimize patient account lifecycle management, including patient billing strategy, payment plans, accounts receivable aging, and bad debt.
• Build, mentor, and develop a high-performing team of accounts receivable specialists and analysts.
• Monitor aging analysis reports, trends, net collection rates, and other accounts receivable metrics to identify process improvement opportunities and revenue leakage.
• Manage integration and optimization of billing and collection systems, including EHR platforms, Ventra systems, and payment processing solutions.
• Partner with Client Success, Finance, Compliance, Technology, and Operations teams on process improvements, system implementations, and policy updates.
• Ensure regulatory compliance with HIPAA, state billing regulations, payer guidelines, and consumer protection requirements in all billing and collection activities.
• Develop and implement patient communication strategies to improve patient understanding of billing, payment options, and financial responsibility.
• Analyze financial data, forecasting, and trending to support budget management and revenue optimization initiatives.

• Bachelor's degree in Healthcare Administration, Finance, Business Administration, or related field (Master's degree preferred).
• Minimum 7+ years of healthcare revenue cycle management experience.
• Minimum 5+ years of progressive leadership experience managing billing, collections, or accounts receivable functions in healthcare settings.
• Minimum 3+ years of direct people management and team leadership experience.
• Certified Revenue Cycle Executive (CRCE), Certified Revenue Cycle Professional (CRCP), or Certified Healthcare Billing and Management Executive (CHBME) preferred.
• Experience with hospital or facility-based physician billing models preferred.

• Advanced knowledge of end-to-end revenue cycle operations, particularly self-pay workflows.
• Expertise in patient accounts receivable management, aging analysis, and cash flow optimization.
• Strong understanding of billing regulations, state billing laws, and consumer protection regulations (FDCPA, TCPA).
• Strong financial acumen and ability to analyze complex financial data, aging reports, and performance metrics.
• Advanced proficiency with data analysis and business intelligence tools (Excel, Power BI, Tableau, or similar).
• Experience with healthcare billing systems, EHR platforms, patient responsibility platforms, and collection management systems (Epic, Cerner, Athena, or similar).
• Understanding of healthcare compliance requirements (HIPAA, state billing regulations, payer guidelines).
• Exceptional leadership, communication, and interpersonal skills with ability to motivate and develop teams.
• Ability to manage multiple priorities and stakeholder groups simultaneously.
• Strong problem-solving skills and ability to drive continuous improvement initiatives and operational efficiency.
• Strategic thinking with ability to balance short-term operational needs with long-term revenue optimization goals.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
• Ability to remain flexible and work within a collaborative and fast-paced environment.
• Strong oral, written, and interpersonal communication skills.
• Strong time management and organizational skills.
• Understand and comply with company policies and procedures.

Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.

Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.

Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.

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