Customer Service Representative

Customer Service Representative

XTL is committed to providing customers with a progressive transportation solution.  As a Customer Service Representative, you will be responsible for ensuring day-to-day commitments are executed as promised.  Your creative ability to find solutions and develop relationships will play a key critical role in achieving customer loyalty and profitable business growth.  The ideal candidate will be customer-focused and strive to ensure customer commitments are delivered.

Work Shift: Monday to Friday 7:00am-3:30pm

Responsibilities:

Customer Account & Data Management

• Perform accurate data entry for receiving and shipping transactions
• Create, update, and maintain customer account information
• Update customer profiles and track account activity
• Run operational and customer reports as required

• Communicate customer requests clearly to warehouse operations
• Maintain positive and professional relationships with customers
• Conduct regular follow‑ups with customers
• Liaise with operations to ensure all receiving and shipping documents are accurate

• Validate that all warehouse transactions are complete and accurate
• Ensure transactions and services are properly entered into the system
• Confirm that services are correctly invoiced

• Perform other related tasks as required

• Minimum 1-year of experience and working knowledge of SAP software
• Excellent attention-to-detail and flexibility to work overtime
• Ability to work in a team with a good sense of initiative
• Ability to work with minimal supervision
• Ability to follow safety policies and procedures
• Due to current CT-PAT policy, successful candidate will be subject to a background check
• Must be eligible to work within Canada

• Collective benefits paid 100% by the employer after 3 months of probation
• RRSP-matching program after 3 months of employment 
• Competitive salary
• Job security (essential service)
• Open Door Policy
• Commitment to a safe work environment