T-CPT-11757 Web & IT Systems Administrator Virtual Assistant

Independent Contractor – T-CPT-11757 Web & IT Systems Administrator Virtual Assistant /Technical VA/Senior-Advanced Level (Remote).

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Texas-based mental health practice is seeking an experienced Web & IT Systems Administrator to support website maintenance, business applications, user account administration, and recurring technical operations.

The position combines practical website support with daily administration of Zoho Enterprise, RingCentral, employee access, and related healthcare systems. The VA will work with practice leadership and coordinate with external vendors when more specialized technical assistance is needed.

The ideal candidate will bring hands-on systems administration experience, strong Zoho and RingCentral proficiency, website troubleshooting skills, and a solid understanding of security and privacy requirements in a healthcare environment.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Contractors will be required to provide services that align with the following client tasks:

Website Maintenance & Technical Support

• Maintain and update the practice's existing website hosted through GoDaddy
• Update provider profiles, insurance information, website content, and routine page elements
• Troubleshoot website errors, forms, scripts, and chatbot functionality
• Make practical HTML, CSS, and JavaScript adjustments when required
• Test website changes and resolve routine functionality issues
• Coordinate more complex hosting or development issues with appropriate vendors

Zoho & Business Systems Administration

• Administer and troubleshoot the practice's Zoho applications and user accounts
• Support Zoho Desk, Cliq, Workplace, Forms, Sheets, People, Campaigns, Sign, and related applications as used
• Maintain forms, templates, application settings, permissions, and routine workflows
• Troubleshoot RingCentral user accounts, extensions, call routing, and voicemail
• Assist with VPN and general connectivity issues
• Provide technical support and document recurring system problems

Employee Access & Healthcare Systems Support

• Set up and remove employee and provider access using approved onboarding and offboarding procedures
• Maintain accurate user permissions and account records
• Assist with administrative access to eClinicalWorks and relevant payer or referral platforms
• Coordinate unresolved EHR or application issues with vendor support
• Maintain security documentation, access records, and related administrative procedures
• Follow HIPAA and practice requirements when working with systems containing patient information

Security, Integrations & Operational Support

• Assist with multifactor authentication, user access security, and routine system safeguards
• Identify suspicious activity and escalate potential security issues
• Maintain organized vendor, subscription, licensing, and system records
• Support straightforward integrations and automations between approved business tools when within the candidate's capabilities
• Help troubleshoot approved website chatbot and AI-assisted workflows
• Provide basic digital account administration as needed
• Document system configurations, completed work, and outstanding technical requests

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• 2+ years of website maintenance, IT support, or systems administration experience required
• Hands-on Zoho Enterprise administration experience required
• RingCentral administration and troubleshooting experience required
• Website maintenance experience with HTML, CSS, and basic JavaScript required
• Experience managing user accounts, permissions, and employee onboarding/offboarding required
• Knowledge of MFA, access security, phishing prevention, and backup practices required
• Experience with website hosting, domains, and technical troubleshooting strongly preferred
• Healthcare IT and HIPAA familiarity strongly preferred
• eClinicalWorks or other EHR/EMR technical support experience preferred
• Experience with business application integrations, automation, or AI tools preferred
• Strong English communication, organization, and technical documentation skills required

IDEAL CANDIDATE PROFILE

• Resourceful, organized, and confident in troubleshooting technical issues
• Comfortable supporting multiple systems and remote team members
• Highly attentive to security, privacy, and accurate documentation
• Capable of investigating problems independently while recognizing when to escalate
• Proactive with system maintenance and access administration
• Strong communicator who can explain technical issues to nontechnical staff
• Dependable and comfortable adapting to changing technology needs

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Zoho Enterprise / Zoho Applications – Required
• RingCentral – Required
• GoDaddy / Website Hosting
• HTML / CSS / JavaScript
• eClinicalWorks – Preferred
• VPN / Remote IT Support Tools
• Microsoft Office / Google Workspace
• Approved AI & Automation Platforms – Preferred

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: TBD-CST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

• REQUIRED SERVICE: Technical VA
• REQUESTED EXPERIENCE TIER LEVEL: Senior and Advanced Level
• Contracted Hours per Week: 40 hours/week
• Daily Working Time: TBD-CST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Strong Professional English Communication Required)
• REGION PREFERENCES: Any