Caregiver Manager

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!

We are currently hiring for a Caregiver Manager to join our branch located in Spokane, WA.

The Caregiver Manager will supervise and lead a team of caregivers by training, developing and supporting them so they may thrive in their roles and provide quality care for our clients.

• →Collaborate with Talent Acquisition: Discuss client needs and market insights.
• →Engage New Caregivers: Prepare them for their first day prior to orientation.
• →Clarify Orientation Requirements: Coordinate with Talent Acquisition on new hire essentials.
• →Conduct Weekly Orientation: Facilitate sessions for incoming caregivers.
• →Partner with Staffing: Provide insights on client and caregiver requirements.
• →Facilitate Client Introductions: Accompany caregivers on their initial shift.
• →Deliver Ongoing Training: Provide individualized sessions, skills labs, and soft skills development.
• →Ensure Compliance: Work with Compliance to uphold regulations and address caregiver needs.
• →Serve as Contact Point: Address caregiver inquiries and concerns promptly.
• →Conduct Performance Evaluations: Offer regular feedback to support caregiver development.
• →Assist HR: Facilitate progressive discipline as necessary.
• →Maintain Records: Keep accurate logs of caregiver communications and requests.
• →Participate in Meetings: Engage in company meetings and training sessions.
• →Adhere to Policies: Follow all company and regulatory guidelines.
• →Other Duties: As assigned.

• At least 1 year of experience in healthcare or senior care management.
• Proficient in Microsoft Office Suite.
• Strong time management and decision-making abilities.
• Exceptional leadership and communication skills.
• Commitment to enhancing the quality of life for caregivers and clients.
• Fluent in English (spoken and written).
• 2-3 professional references.
• Valid driver’s license and auto insurance.

Preferred Qualifications:

• Experience with a Point of Care software
• Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.