Safety & Quality Resource Specialist - Ambulance Services

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

Maintains a quality assurance/improvement program designed to monitor and improve the quality of care provided to all age customer populations. Assists in the coordination and maintenance of staff development and education related to quality and compliance with guidelines and quality initiatives. Requires ability to work with mangers in all NMAS regions.

The ideal candidate should have meaningful experience working on a 911 ALS ambulance, giving them the clinical understanding and credibility needed for the role. They should also have some familiarity and comfort working with technology and data, particularly tools such as Excel, Power BI, or similar analysis and visualization platforms.

Proficiency with these tools is not required. We are willing to train and develop team members who are otherwise a strong fit for the position. However, prior education, training, or experience working with data is valuable because it gives candidates a foundation for understanding some of the fundamental work the team performs. General familiarity with Microsoft tools would also help a new team member become productive more quickly.

Communication skills are equally important. This position interacts with leaders, frontline team members, influencers, and medical directors and assists with developing communications and providing feedback related to clinical performance. Candidates need to be able to interpret clinical and performance information and communicate it clearly, constructively, and appropriately for different audiences.

Requirements

• Bachelor's Degree in EMS, Nursing, EMS Education, or similarly related field, or four (4) years of experience in an Advanced Life Support Paramedic System required.
• RN or EMT-P License.   

• Minimum of three (3) years ALS experience working as a Paramedic or RN in a pre-hospital EMS setting.
• Previous quality assurance experience preferred. • Experience working with computers required. Prefer experience with Microsoft Word, Access, Excel, PowerPoint, and Google Docs.
• Ability to multi-task.
• Proficient in oral and written communication using English language sufficient to perform functions of the position.  

• Current RN License or state EMT-P license or able to obtain within 30 days of hire, prefer NREMT-P certification
- NMHC Standard
• Current Class D driver's license in state of residency with acceptable driving record
- NMHC Standard

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hours per two week pay period: 80

Shift: Day/Evening 8 hours    

Weekend Requirement: None

Call Requirement: None

Remote or On-site: Hybrid On-site

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: N22 ($37.49 - $56.23), based on experience  

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position