Jr. Business Analyst - Digital Platform

Position Summary: The Junior Business Analyst will support the strategic growth, operational effectiveness, and continuous improvement of the Digital Platform by providing day-to-day support across business analysis, system and regression testing, quality assurance, documentation, reporting, project coordination, and operational activities. This position will assist with the implementation and ongoing management of digital banking products, services, systems, integrations, and processes, while ensuring changes are appropriately tested, documented, communicated, and implemented.

 

The Junior Business Analyst will serve as a key execution and support resource for the Digital Platform, managing routine to moderately complex assignments and escalating more complex analysis, solution design, risk considerations, and strategic decisions to the Senior Business Analyst. Success in this role requires strong organizational skills, attention to detail, analytical ability, effective communication, and the ability to build productive relationships across the organization.

 

• Execute system testing, UAT, and production validation for digital banking applications, products, integrations, enhancements, releases, upgrades, and vendor updates.
• Own and execute recurring regression testing associated with new releases across the Digital Platform's various systems and applications, ensuring existing functionality continues to operate as intended.
• Maintain and execute established test scripts and scenarios; document test results, identify defects, coordinate issue resolution, and perform retesting to validate corrective actions.
• Assist with developing and maintaining test cases and scenarios based on established business requirements and existing functionality.
• Maintain organized testing documentation and evidence to support operational, audit, compliance, and vendor requirements.

 

• Assist the Senior Business Analyst in evaluating business processes, workflows, and customer journeys to identify inefficiencies, inconsistencies, operational risks, and opportunities for improvement.
• Assist with gathering, documenting, and maintaining business requirements for new products, services, system enhancements, integrations, and process improvements.
• Research operational issues and business questions and provide findings and supporting analysis to the Senior Business Analyst.
• Assist with evaluating and implementing approved process improvements, system changes, and operational enhancements.
• Identify recurring issues and opportunities for improvement and appropriately escalate findings to the Senior Business Analyst.

 

• Participate in Digital Platform projects and initiatives from planning through implementation and post-implementation support, providing coordination and execution assistance to the Senior Business Analyst and project stakeholders.
• Maintain project plans, timelines, action items, deliverables, meeting documentation, and status updates as assigned.
• Coordinate routine project activities and follow up with stakeholders to ensure assigned deliverables and dependencies are completed timely.
• Assist with product implementations, vendor enhancements, system upgrades, conversions, and other technology initiatives, including testing, documentation, communications, and implementation readiness.
• Track project issues, decisions, risks, action items, and deliverables and escalate delays or concerns to the Senior Business Analyst.

 

• Prepare, maintain, validate, and distribute recurring operational reports and performance metrics for Digital Platform leadership.
• Assist with maintaining reporting data and ensuring the accuracy and completeness of operational reports.
• Analyze operational data to identify trends, exceptions, recurring issues, challenges, and opportunities for improvement.
• Assist the Senior Business Analyst with developing reports, presentations, dashboards, and other materials used to support leadership decision-making.
• Maintain organized reporting documentation and supporting data as appropriate.

 

• Maintain strong working relationships with internal departments and third-party vendors to support Digital Platform initiatives and operational activities.
• Assist with communicating system issues, enhancement requests, testing results, and operational questions to appropriate internal and external stakeholders.
• Coordinate routine follow-up with vendors and internal teams to ensure issues and assigned actions are addressed timely.
• Maintain awareness of upcoming system, product, policy, process, and organizational changes that may impact the Digital Platform and communicate relevant information to the Senior Business Analyst.
• Serve as a resource to internal stakeholders regarding established Digital Platform processes, procedures, and system functionality.

 

• Provide backup support for established Digital Platform processes and responsibilities as needed to promote operational continuity and appropriate coverage.
• Assist with special projects, research, process reviews, audits, and strategic initiatives as assigned.
• Participate in training and professional development activities to expand knowledge of banking operations, digital banking technologies, payment processes, and business analysis practices.
• Maintain compliance with all applicable federal and state regulations, including but not limited to BSA, FACT Act, Community Reinvestment Act, and EEO/AA/Fair Employment Practices requirements.
• Perform other duties as assigned.

• Bachelor's degree in Business, Finance, Information Systems, Management, or a related field preferred.
• Minimum of two years of banking experience or equivalent experience in financial services, technology, operations, or a service delivery environment required.
• Working knowledge of retail banking products and services, including digital banking, electronic banking services, and consumer and business payment processes.
• General understanding of financial institution operational processes, policies, procedures, and regulatory requirements.
• Experience working with business processes, system applications, data, reporting, testing, or project-related activities preferred.
• Experience working with digital banking platforms, banking technology, or third-party financial technology vendors preferred.

• Strong analytical, critical thinking, and problem-solving skills.
• Ability to gather, document, and translate business requirements into actionable solutions.
• Experience creating workflows, process maps, business requirements, and operational documentation.
• Strong project management and organizational skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Exceptional attention to detail and commitment to quality.
• Strong interpersonal skills with the ability to influence stakeholders without direct authority.
• Excellent verbal, written, and presentation communication skills.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Experience with reporting and data analysis tools preferred.

In terms of an 8-hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66% and “continuous” equals 67% to 100%.  However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position, if the accommodation does not impose an undue hardship that would require significant difficulty or expense.

• Continuous remaining in a stationary position, particularly, but not limited to, at a desktop computer
• Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use
• Continuous communication: verbal and written, in-person, phone and electronic