Parking Guard

 The Parking Guard at the Knoxville Civic Auditorium and Coliseum reports to the Box Office Manager and is responsible for maintaining a secure environment for our patrons, providing parking assistance, and assisting in any other necessary tasks associated with our parking facilities.

Include the following. Other duties may be assigned.

•      Places traffic cones and other event set-up materials under direction of supervisor.

•      Give directions to manipulate vehicles to take advantage of all spaces.

•      Use hand signals and lights to direct patrons into open spots.

•      Position or remove barricades to prevent parking in certain spots.

•      Provide parking instruction/guidance/assistance to guests as they arrive.

•      Provide guests with directions and other venue information.

•      Clean up debris from parking lot.

•      Help customers locate their vehicles.

•      Escort customers to their vehicles if needed.

•      Help patrons exit parking garage safely.

•      Help patrons at crosswalks to make sure they are safely across the roadways.

•      Give directions to nearest highways or destination.

•      Collects parking fees and processes same in accordance to pre-determined money-handling procedures (when needed).

•      Perform other related duties and special projects as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience        

Reading comprehension; Basic math skills; Basic computer skills 

Skills and Abilities

• Maintaining a good working relationship with co-workers to process exceptions to normal operating procedures, including hardware and software problems.
• Knowledge of parking rates, physical locations, parking facility layout.
• Skill in basic math and computer use.
• Ability to read and communicate clearly.
• Working knowledge of parking programs for processing.
• Provide a high level of customer service.
• Adherence to schedule and flexibility for on-call availability. 

Be able to operate an electronic credit card processor.

Must be willing and able to work extended and/or irregular hours, including nights, weekends, and holidays, as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Must be able to adapt to changes in the work environment, managing competing demands, frequent changes, delays or unexpected events.

• Ability to read printed words and numbers in printed form and on computer/terminal monitor.
• Hearing sufficient to clearly hear voices, alarms, bells, and horns.
• Able to write using pen/pencil or personal computer keyboard. 
• Be comfortable working outside in the weather elements- hot, cold, wet and dry.

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.