Business Process Specialist (Temporary/Austin Emergency Management)

About This Position

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders. 

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• →Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
• →Develops and maintains databases to support data analysis and research findings for business projects.
• →Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• →Writes reports that summarize findings, data collection techniques, implementation options, etc.
• →Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
• →Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
• →Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• →Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

• Experience administering, configuring, or supporting enterprise workflow, case management, emergency management, or business process management applications such as VEOCI, WebEOC, or comparable platforms.
• Experience providing application support and training to technical and nontechnical users, including developing standard operating procedures, user guides, training materials, or other technical documentation.
• Familiarity with HTML, CSS, & REST APIs for application customization, troubleshooting, or system integrations.
• Experience using Microsoft 365 and Power Platform solutions to develop automated workflows, reports, dashboards, or other business solutions.
• Experience working in emergency management, public safety, continuity, disaster response, an Emergency Operations Center (EOC), or local government.

The Business Process Specialist will analyze business processes and develop technology solutions primarily using Veoci, with additional support for Microsoft Power Platform and related applications. This position will serve as a primary administrator and support resource for Veoci, including user access management, form and workflow configuration, troubleshooting, testing, and system maintenance. Responsibilities also include data management, system integrations, technical documentation, user training, and day-to-day application support for Austin Emergency Management (AEM) staff and partner departments.

Austin Emergency Management (AEM) plans and prepares for emergencies, educates the public about preparedness, develops volunteers,

manages grant funding to improve homeland security and public safety capabilities, coordinates emergency response and recovery, supports

planned events, and works with public and partner organizations to protect our whole community when it needs us the most.

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered.
• A résumé is required, but will not substitute for a complete employment application. Please include contact information from previous employers.
• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position

Background Investigation:

A Criminal Justice Information Services (CJIS) Background Investigation and a Financial Responsibilities Criminal Background Investigation (CBI) will be required.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
• And are in the military or a veteran, you will need to provide a copy of your DD- 214 prior to confirming a start date.

Compensation:

$65,510.00 - $81,890.00 per year.

Assessment:

An assessment may be included as a part of this recruitment process.

Hours:

8:00 AM - 5:00 PM

Hours will vary depending on operational needs. Some evenings and weekends will be required.

Work Location:

5010 Old Manor Road

Austin, Texas 78723

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Important Note to Applicants:

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

The Office may close this posting at any time after 7 days.

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• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.