WorkForce Software, Technical Account Manager

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you looking to be yourself in a culture values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? 

In this role you will, work closely with our enterprise customers to provide technical guidance, troubleshoot complex issues, and support the configuration, integration, and optimization of our solutions. You will serve as a trusted advisor, deeply embedded in customer environments and conversations, ensuring every client gains maximum value from the technology they rely on.

No two days are the same. You will be the primary technical point of contact responsible for managing escalations, root cause investigations on configuration, oversee customer caseload, trend analysis and advising on best practices, deployment, workflows, and integrations. You will collaborate with engineering, support, and product teams while driving technical conversations that accelerate resolution and enhance product adoption.

To thrive in this role, you bring an ability to quickly understand customer environments, maintain strong relationships, and confidently lead multivendor technical discussions. Your communication style is clear, structured, and grounded - whether you’re reviewing an issue on-the-fly, guiding a Change Management conversation or presenting in a Governance call. Your work contributions will look different from day to day. We also have a healthy dose of fun. Not only can you build a career here, but friendships that last in a company that values inclusion.

 Like what you see?  Apply now!

• Ensure delivery of our technical commitments and client expectations including SLAs, open issues, integrations, and technical communications. You’ll work with our support teams to help bridge the gap to our customers.
• Communicate. Establish clear channels between WorkForce, Client Engineering, and vendor partners to drive efficient technical resolution.
• Client preparation. You will ensure support environments, configurations, and data workflows are ready for go live and long term scalability.
• Troubleshoot. You will assist in diagnosing and resolving complex issues across cloud platforms, APIs, security protocols, and SaaS environments.
• Collaborate closely with internal engineering, product, and support teams to ensure technical success while acting as a single point of accountability for escalations and risk mitigation.

• 5+ years prior experience in WorkForce Software Suite
• Experience working with enterprise customers, preferably within SaaS, technology, or consulting environments.
• Excellent written and verbal communication skills, with the ability to convey complex situations in a clear, structured, and approachable way.
• Strong problem-solving ability with the capacity to balance analytical thinking and creative solutions.
• Knowledgeable of customer engagement practices, issue management principles, and stakeholder alignment.
• Exceptional business acumen, client influence skills and relationship building capability.
• Provide client oversight with operational leadership, review and inspection of ongoing in-flight change at high level
• This is a hybrid role. Candidates should be located near Augusta, GA; Livonia, MI; or Maitland, FL

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

•  Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

• Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and respect one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

 What are you waiting for?  Apply today!