Operations Technician II

United States·Ashburnfull-timemid

Production TechnicianManufacturing & Production

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Quick Summary

Key Responsibilities

Equipment Rack and Stack Cable, terminate,

Technical Tools

Production TechnicianManufacturing & Production

About Overwatch Mission Critical

Overwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the National Veterans Business Development Council (NVBDC), offering construction professional services, talent acquisition, and general contractor services for the mission-critical infrastructure industry.

Our mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands. From high-end engineers to seasoned professionals, we deploy the people you need to get your data center off the ground. At Overwatch, it's more than a job — it's purpose.

Overview

The Operations Technician II will assist all team customers by providing “best in class” customer and technical support. The Operations Technician II will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Operations Technician II may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Operations Technician II will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Operations Technician II will also assist other members of the Operations Team ensuring 100% uptime to all customers.

What You’ll Do

Perform Remote Hands services which are tracked through the team's ticketing system. This includes, but is not limited to the following services:

Equipment Rack and Stack
Cable, terminate, and dress fiber or copper network cabling
Assist customers with the diagnosis of hardware and software issues on their equipment
Power cycling of customer equipment
Perform cabinet/cage audits
Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
Testing and troubleshooting of copper and fiber optic circuits
Perform migrations of equipment, power, or networking devices
Shipping and Receiving of packages
Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections
Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
Provide timely customer and internal updates using a computer based ticketing system
Perform and document inventory verification/counts.
Adherence to Standard Operating Procedures
Assist to maintain overall Data Center cleanliness and appearance
Work flexible shift schedules
Report to the facility within a 1 hour average for emergency assistance as needed

Data Center Years Experience Needed

3 Years

Worksite Model

Onsite

Driver’s License Requirement

For roles that require on-site presence or travel between work locations as an essential function of the position, candidates must possess and maintain a valid driver’s license appropriate for the role and be eligible to operate a motor vehicle in accordance with applicable laws.

Communication Skills

Demonstrated ability to communicate effectively in a professional work environment, including preparing written reports and documentation, conveying information clearly to team members, clients, and stakeholders, and responding appropriately to verbal and written communications related to job duties.

Physical Requirements and Work Environment

This position operates primarily in an active data center construction environment, encompassing both indoor and outdoor work settings. The role requires the physical ability to perform essential job functions safely and effectively in a dynamic environment that includes ongoing construction activity and evolving site conditions.

The work environment includes areas and temporary structures owned, leased, or controlled by third parties over which Overwatch may have limited or no control. Because the project remains under construction, certain areas of the site — including access routes, staging zones, and temporary structures — may not yet be fully ADA-compliant until construction is complete or those third-party areas are finalized.

Physical Requirements

Must be able to walk, stand, stoop, twist, bend, and climb stairs or ladders for extended periods while navigating uneven, unpaved, or obstructed terrain.
Must be able to lift, carry, push, or pull up to 50 pounds on an occasional basis.
Must be able to drive between job sites and access all areas of an active construction zone, including raised platforms, scaffolding, and confined spaces.
Must be able to tolerate exposure to outdoor weather conditions, dust, and construction-related noise, vibrations, and odors.
Must be able to communicate effectively with contractors, engineers, and site personnel, and maintain situational awareness in high-activity environments.
Personal protective equipment (PPE), including hard hats, safety vests, hearing protection, and steel-toe boots, is required.
Must have sufficient visual acuity to read drawings, specifications, and safety signage, and to observe site activity.

Work Environment

Work is performed primarily in and around active construction areas, which may include unfinished buildings, temporary field offices, staging areas, and partially completed infrastructure. These locations may contain uneven surfaces, limited accessibility, and other conditions typical of construction projects prior to final completion. Overwatch does not control and cannot modify accessibility conditions within areas, facilities, or temporary structures owned or managed by third parties.

Reasonable Accommodation

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, provided such accommodations do not create safety hazards, impede essential mobility within active work zones, or require modification of facilities not owned or controlled by Overwatch.

Benefits

Overwatch Construction offers a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, life insurance, 401(k) retirement plan and paid time off.

What We Offer

~1 min read

The base pay range for this role is $93,000 – $98,400 per year.

Location & Eligibility

Where is the job

Ashburn, United States

On-site at the office

Who can apply

About this job

Pay per year: $93,000–$98,400 a year; 49% above the $64,241 median for Production Technician jobs on Jobera (795 salaries).
Who can apply: United States
Posted: Today
Employer: has 62 open jobs on Jobera in 3 countries.