WFS WorkSource Employment Navigator - Spokane, WA - Full-time/Hourly

Closes: 12/13/26 - Spokane, WA - Full-time/Hourly

Wage: $26.00 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary: 
This position delivers comprehensive workforce development, employment training, job placement, & follow-up services to job seekers & employers, according to the requirements of funding contracts, the Career Path Services Program, & Employer Models. They conduct community outreach to increase awareness of workforce services. This role provides career coaching onsite at the WorkSource (WS) Center, remotely, & at community-based locations, & delivers individualized employment support, workshops, & resource navigation directly where job seekers live, learn, & access services. Must pass background & driver record check.

Education &/or Experience:
One-year certificate from college or technical school; or three to six months related experience &/or training; or equivalent combination of education & experience.

Essential Duties & Responsibilities include the following:

Reach & invite customers to apply for services in quantity & of quality that lead to exceeding enrollment goals & meet program outcomes. Conduct employer & participant outreach & recruitment, orientation & eligibility determination, initial assessment, & service plan development.

Understand program performance measures & customize retention services to ensure a good return on investment. Use customer satisfaction surveys to gather feedback throughout participation & at program completion to evaluate service quality.

Conduct timely, accurate, & complete data input for registrations & enrollments, status changes, exits/terminations, & post-exit metrics in the division's operating system.

Provide initial & comprehensive services, interviewing, assessing customers to determine work readiness/employability, offering information about service/training options & community-based resources, guiding seekers into appropriate pathway services suited to their individual needs &/or facilitating handoff to one-on-one services provided by program staff. 

Work to reduce wait times, eliminate lines, & connect job seekers to value-added services as quickly as possible; track customer activity. Stay current on all WS programs, workshops, & activities & refer guests to appropriate resources. 

Develop, expand, & maintain working relationships with partners, employers, & fund sources that achieve desired outcomes by identifying needs, developing solutions, establishing goals, & executing plans. Timely, consistent, & professional communication is essential to program success. 

Apply proactive, tech-driven problem-solving to independent research. Troubleshoot & leverage digital tools & AI to improve workflows & support organizational objectives. 

Attend community events, job fairs, & partner organizations to promote services & connect job seekers with employment & training opportunities. Build relationships with employers & community partners to expand service reach & support client success. 

Conduct onsite career coaching at remote, satellite, & community locations to expand service reach & meet job seekers where they are, in addition to working at the WS Center. 

Understand mental health diagnoses, recovery principles, community resources, & ethical guidelines for peer support. 

Participate in ongoing training & professional development opportunities. 

Use safety technology in accordance with WFS safety policies while conducting community outreach, home visits, or while conducting job tasks in a community setting. 

Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal. 

Comply with & promote good safety practices. Maintain an orderly work area. Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA). 

Other duties as assigned.