Client Service Representative - Kitty Hawk, NC

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Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Greet clients and their pets with warmth and professionalism Answer phones, schedule appointments,

Technical Tools

Customer SupportCustomer Service Representative

What We Offer

~2 min read

At Coastal Animal Hospital in Kitty Hawk, North Carolina, we’re a 5-doctor small animal practice proud of the relationships we’ve built with our clients and their pets. Just as important to us is the supportive, friendly culture we’ve created within our team.

We’re looking for a Client Service Representative who is passionate about client service and patient care and excited to join a front desk team that works well together and genuinely enjoys what they do. With a four-day workweek, this role supports a healthy work-life balance.

✓A flexible approach to compensation that reflects your skill set and future performance

✓401(k) matching & Roth Retirement Savings Plan

✓Flexible Spending Account (full-time only)

✓529 Savings Plan

✓Tuition Support Program

✓Referral bonus program

✓Health insurance, including medical, dental, and vision (full-time only)

✓Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)

✓Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.

✓Sick Time / Paid Time Off

✓Free or discounted lab work for all employee pets

✓Pet discounts on services and products

✓Pet food discount program

✓Quarterly Team Rewards Bonus Program

✓Professional development opportunities

✓Continuing education allowance

✓Uniform allowance

✓Six paid holidays (full-time only)

✓Employee Assistance Program

✓Employee discount program

A four-day work week, giving you more time to recharge and enjoy the beautiful Outer Banks
A front desk team that supports one another and genuinely enjoys working together
Lasting relationships with clients and their pets at an established 5-doctor small animal practice
A team that values your contributions and supports you as you continue to grow your skills
Occasional staff dinners and get-togethers outside of work, so you can relax, catch up, and enjoy time with your coworkers away from the clinic
A warm, close-knit culture that feels like a little veterinary family

Responsibilities

~1 min read

As a Client Service Representative, you’ll be the first friendly face clients see and a key part of every visit. You will:

→Greet clients and their pets with warmth and professionalism
→Answer phones, schedule appointments, and respond to client questions
→Check clients in and out and keep the day running smoothly
→Communicate clearly with clients, doctors, and team members
→Prioritize and juggle multiple tasks during busy stretches while staying calm
→Help build and maintain the strong client relationships our practice is known for

A friendly, compassionate approach to clients and their pets
Dependability and strong organizational skills
The ability to multitask, prioritize, and stay calm in a fast-paced veterinary environment
Clear, professional communication skills
A team-first attitude and a desire to keep growing
Availability to work four days per week, including Saturdays

If you’re looking for a practice where you can be part of a supportive team, have your contributions valued, and continue to grow your skills, we’d love to hear from you. Come join Coastal Animal Hospital as our next Client Service Representative and become part of our little veterinary family in the Outer Banks.

Diversity, equity, and inclusion are core values of Coastal Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.