Service Centre Clerk

As the Service Centre Clerk, you will perform a variety of clerical and administrative duties of moderate complexity to ensure effective office operations, in accordance with established service standards, procedures and business rules.

This Service Centre Clerk responds to general internal and external enquiries. The work is done efficiently and confidentiality is maintained.

• →Greets customers and provides courteous and professional first point of contact. 
• →Performs garage triage duties, checking in customers for scheduled appointments. 
• →Coordinates vehicle traffic for estimating and driver testing appointments. 
• →Triages customer enquiries within level of authority and escalates issues or concerns to the appropriate resource. 
• →Assists customers in accordance with office processes, in person or on the phone. 
• →Receives customer or vendor calls and messages as required. 
• →May assist with administering Knowledge Tests and basic IWS transactions. 
• →Performs routine tasks in accordance with departmental procedures. 
• →Performs financial transactions, as required. 
• →Prints Knowledge Test and Driver Testing schedules for the next business day. 
• →Prepares, distributes and files correspondence. 
• →Receives, sorts, stamps, scans and distributes incoming documents. 
• →Operates standard office equipment. 
• →Faxes, photocopies and prints documents as instructed. 

• High school diploma or equivalent. 

• One year of experience in an office and/or customer service environment. 

• Learn and /or operate office software and equipment. 
• Working knowledge of Microsoft Office applications. 
• Work with minimal direction and exercise initiative. 
• Handle multiple tasks and prioritize assignments. 
• Work effectively in a team environment. 
• Working knowledge of MPI policies and procedures related to products and coverage.