University Registrar

The University Registrar provides strategic and operational leadership for academic records, registration, academic scheduling, degree audit and conferral administration, enrollment reporting, and related student information services across the University’s domestic and international locations.

The position safeguards the accuracy, confidentiality, accessibility, and integrity of academic records and ensures consistent implementation of approved academic policies and applicable regulatory requirements.

Positioned within the Office of the Provost and aligned with the University’s evolving integrated Academic Affairs and Enrollment Management structure, the Registrar partners with academic leadership, enrollment teams, enrollment teams, Information Technology, and institutional stakeholders to advance student progression and degree completion, strengthen operational effectiveness, modernize systems, and improve service delivery.

The Registrar leads and develops staff, exercises disciplined stewardship of departmental resources and uses performance data to establish accountability and drive continuous improvement. The specific reporting relationship will be confirmed upon finalization of the organizational structure.

• →Participate in taskforces and committees both internal to Webster and via associations.
• →Represent Enrollment Management leadership as needed

• Lead, supervise, coach, and evaluate Registrar’s Office personnel; oversee hiring, professional development, succession planning, and performance accountability in accordance with University policy.
• Establish operational priorities, service standards, procedures, and improvement plans aligned with integrated academic and enrollment priorities.
• Manage the departmental budget and resources; monitor performance, workload, risks, and service quality across locations.
• Build effective working relationships with faculty, academic units, enrollment teams, and University leadership.

• Oversee student registration, grades, academic transcripts, enrollment and degree verification, record retention and release, and academic record corrections.
• Ensure accuracy, security, and integrity of student academic data and timely internal and external reporting, including appropriate submissions to the National Student Clearinghouse, auditors, and accreditors.
• Oversee administrative processing of transfer credit and articulation records in partnership with faculty and academic units responsible for academic equivalency decisions.
• Implement consistent service practices and resolve complex registration and records issues while protecting student confidentiality.

Academic Scheduling, Systems, and Process Improvement

• Coordinate class scheduling and instructional space assignments with Academic Affairs and other authorized stakeholders.
• Oversee Registrar-related student information, registration, records, and degree-audit systems; serve as a functional partner to Information Technology for enhancements, integrations, data governance, and controls.
• Coordinate production and publication of University catalogs and class schedules with the units responsible for approving academic content.
• Partner with Academic Affairs and Enrollment Management in the development and administration of the academic calendar.
• Identify opportunities to automate processes, reduce errors and cycle times, and remove administrative barriers to student progression.

• Oversee degree-audit processes, graduation clearance, and verification of completion of approved degree requirements.
• Administer degree conferral and academic credential records in accordance with approved academic authority, policies, and institutional deadlines.

• Implement and maintain Registrar-related procedures consistent with approved academic policies, FERPA, applicable federal and state requirements, record-retention obligations, and institutional standards.
• Partner with appropriate offices on enrollment and academic-record reporting, accreditation inquiries, audits, risk mitigation, and corrective actions.
• Advise academic and administrative leaders on the operational implications of proposed policies related to registration, academic records, residency, scheduling, and graduation.
• Maintain documented procedures, internal controls, training resources, and appropriate access and privacy practices; participate in relevant University committees and professional associations.

• Experience in understanding, interpreting, and implementing FERPA regulations and experience on issues on the protection of confidential student records.
• Extensive knowledge of registrar functions, technology, and systems.
• Demonstrated knowledge of the rules, regulations, and laws regarding student records
• Demonstrated strong analytic and problem-solving skills with creative mindset to enhance models and processes.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to supervise and manage team members and operations
• Attention to detail and ability to deliver high quality work.
• Ability to handle multiple assignments of various durations
• Ability to work as an effective team member, and partner with others for effective solutions.
• Excellent organizational skills in identifying and prioritizing work activities