Head of Support - 67677325145

Remote

Other

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Quick Summary

Key Responsibilities

Manage global shift operations and cross-timezone coverage, including hiring, onboarding, coaching, and performance management for frontline agents and a Deputy.

Requirements Summary

Support Leadership: Proven background managing a customer/technical support team, including direct hiring, onboarding, performance reviews, and coaching.

Technical Tools

Other

Responsibilities

~1 min read

Nice to Have

~1 min read

Direct experience tuning and maintaining conversational AI engines (e.g., Intercom Fin) for high-volume deflection.
Working knowledge of no-code workflow automation platforms (e.g., Zapier, Make, n8n).
Experience providing technical troubleshooting for mobile applications, wearable devices, or third-party hardware integrations.
Direct background working within regulated, compliance-driven frameworks (GDPR, HIPAA, or ISO 27001).

Monday to Friday, anchored to overlap with US operational hours, with scheduled touchpoints on earlier shifts to maintain team-wide alignment.
Weekend and overnight escalation coverage is shared collaboratively with a designated Deputy on a structured, scheduled rota.

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

About this job

Pay per year: ≈ $19,200–$24,000 a year; 68% below the $67,500 median for Other jobs on Jobera (136,790 salaries).
Posted: Today
Employer: has 3,487 open jobs on Jobera in 10 countries.