Front Desk Associate

Job Title: Front Desk Associate

Job Summary:

We are seeking a highly organized and personable Front Desk Associate to join our team. The ideal candidate will be bilingual, possess excellent communication skills, and have experience handling a high volume of inbound calls. Prior experience at the front desk and in a medical back office is preferred. This role is crucial for providing exceptional customer service and ensuring smooth operations within our office.

• →Manage a high volume of inbound calls, directing them to the appropriate departments or personnel.
• →Schedule and confirm appointments, maintaining an organized calendar.
• →Handle patient check-ins and check-outs, including the collection and verification of insurance information.
• →Assist with administrative tasks such as data entry, filing, and managing correspondence.
• →Coordinate with the back-office team to ensure seamless patient flow and efficient office operations.
• →Provide information and support to patients regarding services, policies, and procedures.
• →Ensure patient confidentiality and comply with HIPAA regulations.

• Bilingual: Proficiency in English and Spanish is required.
• Experience: Prior experience as a front desk receptionist is preferred. Experience in a medical setting is a plus.
• Communication Skills: Excellent verbal and written communication skills.
• Multitasking: Ability to handle multiple tasks simultaneously and efficiently manage a high volume of inbound calls.
• Customer Service: Strong interpersonal skills with a patient-centered approach.
• Tech-Savvy: Proficient in using office equipment and software, including Microsoft Office Suite and scheduling software.
• Organizational Skills: Exceptional organizational skills with attention to detail.
• Team Player: Ability to work collaboratively with a team and contribute to a positive work environment.
• Professionalism: Maintain a professional appearance and demeanor at all times.