Vehicle Titling Representative I/II

In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on the foundation of union pride, OE Federal is a 1.4 billion company and the country’s largest labor-based credit union serving more than 115,000 members nationwide!

You will be responsible for the timely filing of lien instruments on motor vehicles pledge as collateral security. Duties include reviewing titling documents for completeness and accuracy, ensuring appropriate fees have been collected, initiating the filing process, maintaining record filings, disbursing checks to Department of Motor Vehicles and branch State Offices in appropriate jurisdictions, and handling the renewal or release of filings.

To succeed in this position, you must be able to satisfactorily perform common occurrences of each of the following under direct supervision from your manager:

• →Contact dealers and members through telephone, direct computer access, or letters to address titling issues. Follow up on pending titles within specified timeframes. Process DMV Helpdesk tickets promptly and address questions/requests from staff and members.
• →Prepare and respond to payoff requests from dealers, members, and financial institutions. Process daily mail, file documents, and record detailed notes in FDI/DealerTrack. Collaborate with the Collections Department on repossessed vehicles, including title requests.
• →Safeguard all original paper titles and maintain organized files for title documentation. Scan, store, and submit paper titles to FDI/DealerTrack for the title release process.
• →Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally.
• →Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions.
• →Preform other lending or related duties as assigned

• High School Diploma/ GED required.
• Proficient in member service, relationship management, organizational, analytical and creative problem-solving, adept at prioritizing multiple projects and deadlines.
• Excellent interpersonal, verbal and written communication skills
• Proficient in Credit Union products/services, policies, procedures, regulations, lending systems, security agreements, and terminology; dedicated to continuous learning and adapting to new skills and software applications.
• Proficient in MS Office (Outlook, Excel, Word).
• Bilingual in English and Spanish preferred.

OE Federal Credit Union offers competitive compensation.  The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer.  The salary outlined is based on working in Livermore, California. In addition to competitive salaries:

If you think this job is the right fit for you, fill out our on-line application. Our application is pretty simple - upload your resume and answer a few job-related questions. When you have completed the application, your information will be sent to our recruiting team.  

OE Federal Credit Union partners with TQC to support our recruiting and hiring needs. TQC is a talent and acquisition firm acting as an extension of our HR team. When applying for a role with OE Federal, you may be contacted by TQC.