Patient Financial Services Representative

Key Responsibilities:

• Serve as the primary contact for patients regarding billing, insurance, payment plans, financial assistance, account balances, and other Patient Financial Services inquiries
• Respond to and manage patient financial inquiries received through MyChart, telephone, written correspondence, and other electronic communication channels in a timely and professional manner
• Assist patients with financial assistance applications, payment arrangements, insurance-related questions, coding inquiries, registration concerns, and MyChart account support
• Perform collection activities for delinquent accounts, including account follow-up, payment plan monitoring, telephone outreach, and written or electronic communication
• Process and respond to incoming patient mail, electronic messages, and other correspondence while maintaining accurate account documentation
• Utilize billing systems, electronic patient communication platforms, and standard office equipment to support account management, payment collection, and customer service activities

Preferred Qualifications:

• Experience in customer service, call center and/or collections
• Experience using Epic, MyChart, or other electronic health record (EHR) systems
• Experience handling cash payments and self-pay account collections

No certification/licensure required.