Quick Summary
You’ll be the customer-facing voice for Ooma Enterprise, responsible for providing a consistent, prompt, and high-quality level of customer support. Troubleshoot and solve Tier 1 issues,
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
About the Role
~1 min read- Prior experience in Tier 1 technical support or Customer Success an asset
- Strong aptitude for technology and ability/ desire to learn new software
- Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN) is an asset
- Excellent time management, organizational, problem solving, and analytical skills
- Verbal and written communication skills are strong attributes, you can translate difficult technical terms and problems into relatable language for a wide audience
- Thrives In a multi-tasking environment, adjusting priorities on-the-fly
- Post-Secondary education preferred
What We Offer
~2 min readWorking at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
Location & Eligibility
About this job
- Pay per year
- CA$46,000–CA$56,000 a year
- Who can apply
- Canada
- Posted
- Today
Listing Details
- Posted
- November 9, 2026
- First seen
- November 9, 2026
- Last seen
- November 10, 2026
Posting Health
- Days active
- 0
- Repost count
- 1
- Trust Level
- 72%
- Scored at
- November 10, 2026
Signal breakdown
Ooma, Inc. is an American publicly traded telecommunications company that offers communications services including Voice over IP (VoIP) calling for business, home, and mobile users.
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