IT Tech

SUMMARY: Serves under the Carl T Curtis I.T. Administrator/Site Manager in the areas of computer system hardware, networking, security/surveillance, specialized software (per dept. needs), RPMS/EHR support.

ESSENTIAL DUTIES and/or RESPONSIBILITIES include the following:

• Receives various work assignments that provide knowledge and expertise in operational computer programs, procedures and problems related to systems, hardware and software management
• Handling patron technical support cases through phone and email submission
• Updating the organization's website with tech tips and brief documents
• Evaluating system potential through assessing compatibility of new programs with existing programs
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and recommendations
• Maintaining system functionality by testing computer components
• Achieving computer stem objectives through collecting relevant data, identifying, and evaluating options and suggesting a course of action
• Maintain client confidence by keeping their information confidential
• Preparing reference material for users by drafting operation instructions
• Inventory and procurement responsibilities
• Responds to the needs and questions of users concerning their access of resources on the systems
• Sets up and maintains computer systems and software necessary for training
• Handles all aspects of Employee badges-hardware, materials, software and access in conjunction with Human Resources.
• Maintains surveillance DVR/camera-hardware and software
• Troubleshoots and maintains all printers, copiers and scanners
• Maintains, cleans and monitors the server room including environmental temperature
• Responsible for clean install's per IHS specifications for all computer(s) and or device(s)
• Maintains required Security Awareness training for all staff and new hires, ensures new hires complete training in a timely manner and also that employees complete the annual training in due time
• Upgrades and maintains software via update/upgrade i.e. Software update(s) Windows update(s), Java update(s) etc.
• Learns basic knowledge and becomes familiar with the IHS RPMS and EHR software and components by shadowing the Clinical Applications Coordinator and attending IHS training for said software

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

EDUCATION and/or EXPERIENCE:

• Incumbent must have an A.A. Degree in computer related field and two years of experience working with a computer system, preferably in a health care environment.
• Minimum requirements are a high school diploma or G.E.D. with formal training in related field.

KNOWLEDGE, SKILLS, and/or ABILITIES:

• Network design and implementation
• Exceptional vendor relationships
• Outstanding knowledge of software maintenance
• Excellent problem solving and analytical skills
• Load balancing and scalability
• Database performance modification
• Software performance modification
• Process improvement.

PLEASE NOTE: P.L. 93-638, Indian Preference and Tribal Employment rights Ordinance. (T.E.R.O) will be practiced; however, all qualified applicants will be considered.

IF YOU ARE INTERESTED, PLEASE SEND APPLICATIONS RESUME TO:

OMAHA TRIBE OF NEBRASKA

ATTN: HR DEPARTMENT

P.O. BOX 368

MACY, NEBRASKA 68039

OR

EMAIL: othumanresources@theomahatribe.com