Health & Wellness Director (TownLake)

Why Your Role Matters 

As the Health & Wellness Director at the Austin YMCA, you will lead and inspire a team of instructors and fitness team members to deliver exceptional programs and classes that empower members to achieve their wellness goals. You will develop and implement strategies to drive program participation, enhance member satisfaction, and meet revenue and department performance targets. This role is central to ensuring staff growth and success while promoting the health and wellness mission of the YMCA, creating meaningful impact for both members and the community.  

How You Will Make an Impact  

Y Experience Leadership & Results  

Performance Achievement & Results 

• Fosters a culture that builds trust and treats all team members and colleagues with respect; constructively and immediately deals with conflict; gains commitment and provides clarity; holds team members accountable and cultivates peer accountability; and achieves results to meet strategic and operational goals.    

• Models' inclusive leadership behaviors and embraces all dimensions of diversity – building strong teams that apply their diverse skills and perspectives to our mission.  

• Responsible for hiring, coaching, and managing all direct reports and ensuring alignment with association people practices for all positions within their organizational structure.  

• Responsible for successful metrics and goals that support organizational strategic initiatives.   

• Implement a goal-based leadership approach and ensure the team is actively working towards supporting organizational level goals. 

• Conduct check-ins with the team to ensure progress with goals, and provide ongoing coaching and feedback, and discuss development opportunities. 

Y Experience: Program Management & Operational Excellence   

• Verify that all fitness personnel possess appropriate certifications and maintain up-to-date certification records. 

• Supervise timely communication between staff and participants. 

• Manage personal training and group sessions for members. 

• Develop and execute comprehensive health and wellness programs, focusing on goals such as member retention, program improvement, membership expansion, and revenue growth. 

• Innovate and implement creative initiatives to enhance member relations and retention rates. 

• Analyze feedback from members, programs, and instructors to continually improve offerings. 

• Coordinate program registration and participant engagement efforts. 

• Keep up with current training methodologies and wellness trends. 

• Conduct regular program audits to ensure adherence to high customer service standards and provide constructive feedback. 

• Oversee administrative tasks to maintain operational efficiency. 

• Address member and community inquiries and grievances promptly, courteously, and professionally. 

Fiscal Management 

• Oversees the fitness budget to achieve monthly revenue targets through the development and execution of strategies aimed at surpassing program participation goals.  

• Manages the scheduling of fitness staff hours entails organizing work shifts, assigning schedules based on staff availability and facility needs, and ensuring smooth operations by adjusting staffing as necessary. 

Philanthropy 

• Assist the Executive team in developing strong relationships with donors and co-lead the internal portion of the Annual Campaign fundraiser. 

Marketing & Community Y Brand  

• Build personal and meaningful relationships with the wider community to advance the Y Mission  

• Cultivate collaboration with other mission-based organizations. 

• Represent the Y vision and voice in the wider community. 

• Implement association strategies for promotions and initiatives designed to grow membership. 

• Complete all duties as assigned.  

What You Bring to the Y 

• A bachelor's degree or a blend of education, professional experience, and training.  

• Three years of direct experience managing staff, a minimum of 3 years in the fitness industry. 

• Current nationally accredited personal training certification (ACSM, NASM, MSCA, ACE).   

• Bilingual (Spanish/English) strongly preferred. 

• Proficiency in Microsoft Office, especially Excel, Word, and Outlook 

• Ability to apply knowledge of accounting and finance basics.
• Advancing our mission and cause – providing visionary leadership to ensure resources are mobilized to adapt to new challenges and needs in the community.   
• Building relationships – connecting people to the Y’s cause by developing inclusive relationships, partnerships, and collaborations to co-create solutions to pressing social needs.  
• Leading operations – ensuring relevance, effectiveness, and sustainability of the organization so we can continue to fulfill our promise to the community.   
• Developing and inspiring people – supporting the holistic development of self and others so everyone can embrace the Y’s cause, sustain our culture, and inspire others to action.   

• You can define an organizational department's vision and purpose. You are able to paint a compelling picture of the broader vision and strategy. You are able to drive a team to results.   

Physical Requirements  

While performing the duties of this job, the staff member must be able to sustain long periods of active work. Ability to conduct one-on-one training, small or large group classes and activities that last up to an hour or so in duration. Ability to perform all physical aspects of the position; including sitting, talking, typing on a computer, leading class, walking, standing, bending, reaching, and lifting weights or objects of 50-75lbs. safely. (i.e., weights, some light machinery within the fitness center, etc.). Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.