Field Service Manager

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.

We are looking for a Field Service Manager to join on team. The Field Service Manager is in charge of supervising and assisting in the coordination and activities of field service technicians engaged in servicing, repairing, and maintaining material handling equipment, which may include lift trucks, dock levelers, commercial garage doors, industrial batteries, and conveyor systems. Conduct business process analysis, apply management controls, and monitor measurable trends in field service operation. Lead and facilitate group discussions, resolve interpersonal conflicts, and solve problems in coordination with other divisions in the organization. 

Supervisory Responsibilities:  

• Manages a team of employees in the Service department  

• Hires and trains new employees including establishing and monitoring training and development plans 

• Organizes and oversees the schedules and work of assigned employees. 

• Conducts performance evaluations that are timely and constructive. 

• Handles discipline and termination of employees as needed and in accordance with company policy. 

• Ensures employees follow all safety guidelines and reporting policies. 

Duties/Responsibilities:  

• Provide field service leadership and management. 

• Provide customer service. 

• Engage in business process development and improvement. 

• Continually monitor and improve field service performance indicators. 

• Manage growth of the customer base and the commensurate field service workforce 

• Reduce costs. 

• Execute budget planning and management. 
  
  
• Additional duties as required or assigned. 

Education and Experience: 

• Bachelor's degree in business management or related field 

• Management/leadership experience in the material handling industry. 

• Industry experience 

• Proficient in the use of computers and other devise that run software applications which may include Microsoft Office, Google applications, communication software, and CRMs and other data base applications,  

What We Offer:

• Competitive salary and benefit package
  
  
• Training and development opportunities
  
  
• Supportive team environment
  
  
• 8 company paid holidays
  
  
• Opportunities for career growth

Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. Any and all human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at recruiting@pengate.com