Senior Deliverability and Compliance Specialist

Kit is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.

More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.

We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.

Most Kit creators don't have a dedicated Creator Growth Manager, and when their emails start landing in spam, they need someone who can find the cause quickly and explain it in plain language. We're looking for a Deliverability and Compliance Specialist to own deliverability support for that long tail of creators, run Kit's abuse desk, and make the compliance calls that protect the sending reputation every creator on Kit shares.

You'll also build the playbooks, training, and AI-assisted workflows that help Support and contractors handle more deliverability questions on their own, and you'll partner with our infrastructure engineers as we run more of our sending in-house. A creator can't build a lasting business if their emails don't arrive, so this work connects directly to our mission.

This is a full-time individual contributor role for someone who likes digging through headers and bounce logs to find the real cause of a problem, can explain DMARC alignment to a first-time creator without jargon, and is comfortable making a firm call when a situation is gray. You don't wait for someone to tell you what needs fixing. You proactively spot opportunities, identify patterns, and take the initiative to improve deliverability before problems arise.

You'll report to Alyssa Dulin, Director of Creator Success, and collaborate closely with:

• Our Deliverability team: a Deliverability Lead who supports our highest-value accounts and leads deliverability education, and a Deliverability Specialist who onboards and ramps up large senders moving to Kit

• Our infrastructure engineers, who run Kit's sending infrastructure

• Our compliance and anti-abuse engineers, who build the automated checks that keep spammers off Kit

• Product Specialists and the Support team, who handle the front line and escalate deliverability issues to you

• Customer Success Managers (we call them Creator Growth Managers at Kit), Sales and Migrations, and Product Managers

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  Must haves

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    Deep working knowledge of email authentication (SPF, DKIM, DMARC, alignment, and BIMI basics), plus the ability to read raw message headers and SMTP bounce and deferral codes

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    Hands-on use of Google Postmaster Tools and Microsoft SNDS/JMRP, and comfort working with major blocklists (Spamhaus, Abusix, Barracuda, Spamcop, and others) and their delisting processes

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    A clear understanding of Gmail and Yahoo bulk sender requirements, including authentication, one-click unsubscribe (RFC 8058), and spam-rate thresholds

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    Data fluency: you can pull bounce, complaint, and engagement data together, find the root cause, and explain it so others can act on it

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    Hands-on abuse handling: you can work an abuse report or escalation start to finish, from finding the account and assessing the evidence to acting, replying to the reporter, and documenting the decision

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    Process building: you can turn repeat work into SOPs, playbooks, and quality checks that a contractor or teammate can follow

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    Clear, calm written communication with creators, teammates, and postmasters

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    Using AI tools to research, summarize, and draft, and helping teammates do the same, with the judgment to keep a person on final compliance calls

  Nice-to-haves:

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    Experience with MTA logs or delivery observability tools (KumoMTA, PowerMTA, Postfix, Kibana/Elasticsearch, or SQL and BI tools like Mode)

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    Familiarity with feedback loops, spam traps, list bombing, and bot-signup patterns

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    Familiarity with CAN-SPAM, CASL, and GDPR as they apply to marketing email

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    Experience with Intercom, HubSpot, or a similar ticketing tool

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    Experience building or tuning AI support workflows or macros

Must-haves:

• 4+ years in email deliverability, compliance, trust and safety, or technical support at an ESP, mailbox provider, or high-volume sender

• Handling escalated customer tickets end to end, including with customers who are frustrated

• Making account-level compliance or abuse decisions, such as approving, suspending, or closing accounts

• Working an abuse desk or abuse mailbox directly: spam and phishing complaints, provider and blocklist reports, and escalations

• Leading the fix for a recurring deliverability or compliance problem that needed help from more than one team

Nice-to-haves:

• Supporting senders on shared IP pools at an ESP

• Setting abuse or trust and safety strategy, or directing contractors or vendors on a support or abuse queue

• Working directly with mailbox provider postmaster teams

• Participating in M3AAWG or other industry groups

• Creating educational content, like help docs, training, workshops, or podcasts

• Working with creators, digital entrepreneurs, or small businesses

• You pick up problems that fall between teams without waiting for permission, and you follow them through until they're closed.

• You test a hypothesis against the evidence before you act, and you frame problems clearly enough that others trust your analysis.

• You protect the reputation every creator shares while staying fair and kind to the creator in front of you, and you help them understand the reasoning behind a decision.

• You turn what you learn into docs, templates, and training that others use, and you adjust how you teach to fit the audience.

• You hold a high bar for your work, and you push back respectfully, with data, when something puts our reputation at risk, even when Sales or leadership would prefer a different answer.

• You share in-progress work and risks early so the team can solve problems together.

• Treating deliverability as a set of macros rather than an investigation that needs judgment

• Discomfort saying no to a creator or a teammate when our shared reputation is at stake

• Waiting for someone to assign you work when you can already see the problem

• Needing a fixed playbook, since our sending stack and processes are changing as we bring more sending in-house

• Keeping knowledge in your head instead of writing it down for the next person

• Preferring to work without AI tools

We're 100% remote with team members across the globe. We work mostly on East Coast time - so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.

For this role, we're looking for someone based in North America, with working hours that give us solid US time zone coverage of the deliverability queue.

We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:

1. A phone screen with our recruiter (30 min)

2. Hiring manager interview (45 min)

3. Take-home assignment

4. Panel interview (60 min)

We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.

We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.

We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.

Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.