Customer Service Representative

Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports. 

• →Answer incoming phone calls.
• →Attend daily meetings as required.
• →Review traffic for status, accuracy, and report any potential problems to the appropriate department. 
• →Assign primary vessel group as required.
• →Confirm trip requirements are met.
• →Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.).
• →Assist in the facilitating any action plans developed to address a problem.
• →Coordinate horsepower requirements with the Scheduler or Scheduling Manager.
• →Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required).
• →Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).
• →Schedule barges as directed.
• →Send vessel orders as directed.
• →Coordinate fleet departures/arrivals.
• →Calculate and update ETAs on barges in Oasis.
• →Call dock representatives to solicit status for barges prior to arriving port.
• →Tender barges upon arrival in port as required.
• →Document all pertinent trip information and complete reports and written turnover plans for shift relief.
• →Coordinate trip requirements including but not limited to 
• →Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc.
• →Communicate delays to Sales and customers. 
• →Monitor heating orders.
• →Ensure appropriate traffic is correctly entered into Oasis.
• →Act as ship agent (cleaning, fueling) when required.
• →Assess all criteria to determine shore tankermen service.
• →Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc.
• →All other duties as assigned.

• Follow procedures and verbal/written instructions.
• Organized, detail-oriented and accurate.
• Self-motivated and multi-task oriented.
• Strong written and verbal communication skills.
• Ability to operate standard office equipment such as a personal computer.
• Identify and review upcoming requirements (orders).

High school diploma or formal training required; college degree preferred.

Prefer minimum 1 year logistics or maritime experience.