Manager - Home Oxygen & Aged Care

Australia·Elizabethmid

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Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services.

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Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

Manage and supervise the assigned Customer Service team to ensure the highest level of efficiency, customer/patient satisfaction, and regulatory compliance. To ensure work quality and effective calls handling practices, the supervisor regularly conducts audits to ensure quality, compliance and the consistent application of Service Center policies and procedures.

1. Troubleshoot problems & find solutions for customers. 2. Develop a deep understanding of company's products/services to accurately address customer questions & educate about offerings. 3. Escalate complex issues to higher levels of authority within the customer service team or relevant departments. 4. Coordinate & cross collaborate with other departments to address customer needs. 5. Maintain a positive & customer focused attitude. 6. Gather customer feedback, suggestions & complaints to contribute to process improvement & product development.

1. Bachelor Degree 2. 0-2 years experience in Customer Service Management

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.