Supervisor, Inspections (Manheim Denver)

The Supervisor, Inspections is responsible for leading the daily operations of Vehicle Entry, including vehicle check-in, vehicle inspections, photography operations, and assigned personnel. This position ensures vehicles are processed accurately, efficiently, and in accordance with customer and company standards while maintaining a strong focus on safety, quality, employee development, and customer service.

The Vehicle Entry Supervisor plans and directs daily workloads, monitors operational performance, develops team members, and collaborates with internal partners to ensure vehicles move efficiently through the auction process.

Job Responsibilities:

·         Ensure efficient lot operations by coordinating the movement of vehicles from the check-in area to the sale lanes or back lot.

·         Review and implement check-in procedures, making sure vehicles are checked in and out correctly. Monitor incoming vehicles and ensure that they are received, stocked-in, numerated, staged, and moved through the sale lanes in proper order.

·         Maintain a complete and thorough receiving log, listing all vehicles received, and review daily for accuracy. Distribute updated logs, transporter BOL reports to the appropriate personnel for processing.

·         Manage and direct the documentation of vehicle condition writing and Condition Report and/or computer data entry.

·         Supervises quality control activities to assure accurate, timely and complete condition reports (CR's), both hard copy and ECR type.

·         Performs physical checks on random vehicles. Provides detailed and timely feedback to employees.

·         Follows and supports others in the use of the work instructions provided by client and/or Manheim Inspections using the Manheim Electronic Smart Inspect, ECR and SOARR Condition Report Program,

·         Administers equipment and maintains inventory supplies used in the department.

·         Assures that account specific guidelines concerning CR writing are being followed. Maintains knowledge of account specific needs and communicates changes to departmental employees.

·         Prepares daily reports by account to determine priorities for the day (oldest cars by receiving date and sale cars first) and adjusts workload. Searches for outstanding vehicles in other locations.

·         Provide quality service and interact with dealers to resolve customer complaints or any other problems that may occur.

• Direct daily photo operations to ensure vehicles are imaged accurately and on schedule.
• Monitor image quality, completeness, and compliance with company standards.
• Ensure photo team members follow established imaging procedures and quality expectations.

·         Maintains communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external customers.

·         Supervise and direct the work of employees by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and examining work for accuracy and conformance to policies and procedures.

·         Assist manager in counseling and disciplining employee, monitoring and evaluating employee job performance, and conducting performance appraisals

·         Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.

·         Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.

·         Enforce all company policies and procedures related to employee and customer conduct.

·         Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

·         Perform other duties as assigned by management.

·         High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience

·         Experience in Automobile or Auction industry preferred.

·         Strong communication and interaction skills required.

·         Competent supervisory and excellent organizational skills required.

·         Basic computer skills preferred.

·         Valid Driver’s License and good driving record required.

·         Ability to drive vehicles with standard and automatic transmission.

·         Accomplishments (Degrees, Certifications, Languages):

·         Knowledge of transportation and current DMV laws and regulations preferred.

·         Regularly required to stand, walk, reach, talk and hear.

·         Frequently required to stoop, kneel, crouch, bend, squat and climb.

·         Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.