Leave And Accomodations Lead

LEAVE & ACCOMODATIONS LEAD

REPORTS TO: TOTAL REWARDS MANAGER

STATUS: EXEMPT

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas.  We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit – one handshake at a time. 

We're looking for an experienced, hands-on Leave & Accommodations Lead who thrives in a fast-paced environment, takes ownership, and brings both expertise and compassion to complex Partner situations.

This role is at the heart of our leave and accommodations function. You'll personally manage an active caseload, navigate complex leave and accommodation matters, and ensure our Partners receive timely, consistent, and thoughtful support.

We're looking for someone who doesn't just understand the regulations but knows how to apply them, solve problems, and make processes better. As Boot Barn continues to grow, this position offers an opportunity to help shape the future of the function and develop into a broader leadership role.

Essential Duties and Responsibilities

• Own the Caseload: Independently manage a high-volume caseload of leaves and accommodations from intake through resolution, ensuring timely decisions, accurate documentation, and consistent follow-through.
• Navigate Complexity: Lead the ADA interactive process, evaluate accommodation requests, and partner with Legal and management to resolve challenging cases and determine appropriate next steps.
• Be the Expert: Apply FMLA, CFRA, ADA, PWFA, and other federal and state leave requirements while maintaining compliance and minimizing risk.
• Support Our Partners: Serve as a trusted resource for Partners and managers, delivering clear communication, compassionate guidance, and proactive case updates.
• Drive Case Resolution: Coordinate medical certifications, extensions, return-to-work plans, and escalations to keep cases moving and avoid unnecessary delays.
• Elevate the Team: Provide technical guidance to coordinators and specialists, share best practices, and help maintain consistency across the department.
• Think Smarter: Identify opportunities to leverage AI, automation, and technology to streamline workflows, improve case tracking, and reduce manual administrative work while maintaining appropriate human oversight and protecting confidential information.
• Improve the Experience: Partner with internal teams and external vendors to identify trends, strengthen processes, and create a more efficient, Partner-focused leave experience.
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Performs any other duties that may be assigned by management.

Qualifications

• Strong communication, customer service, time management and organizational skills.
• 5+ years of hands-on experience managing leaves of absence and workplace accommodations, preferably within a large, multi-state organization.
• Strong knowledge of FMLA, ADA, CFRA, PWFA, and applicable federal and state leave regulations.
• Proven ability to independently manage a high-volume caseload, including complex accommodations and escalations.
• Excellent judgment, organizational skills, and the ability to prioritize competing demands.
• A proactive, solutions-oriented mindset with strong communication and interpersonal skills.
• Interest in leveraging AI, automation, and technology to improve processes and efficiency.
• Experience with leave management systems; AbsenceSoft knowledge is a plus.
• Bachelor's degree in Human Resources or a related field preferred.

Competencies

• Leave & Accommodation Expertise
• Regulatory Compliance
• Complex Case Management
• Critical Thinking & Problem Solving
• Empathy & Partner Advocacy
• Process Improvement & Innovation
• Leadership & Collaboration

Boot Barn Benefits & Additional Compensation Opportunities

• Competitive base salary.
• Annual bonus opportunity of 5%, with potential for additional earnings based on performance and established criteria.
• Two weeks of Paid Time Off + sick time for year-round Boot Barn Partners*
• 11 paid holidays in addition to PTO.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Medical, Dental, Vision and Life Insurance.*
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we are opening 50+ new stores each year.

**For eligible Boot Barn Partners

PAY RANGE: $80,000.00 - $95,000.00/yr.*

*compensation varies based on geography, skills, experience, and tenure

Physical Demands

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

[    ] Sedentary: Limited activity, no lifting, limited walking

[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking

[    ] Moderate: Mostly standing, walking, bending, frequent lifting

[    ] Arduous: Heavy lifting, bending, crawling, climbing

Work Environment

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content.  This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.

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