Tracking Specialist

  The Tracking Specialist provides operational support with respect to all sample tracking technologies provided by LabConnect. The Tracking Specialist will manage project activities to our client’s specification, ensuring quality deliverables on time and within budget by performing the following duties.   Please note: this position is onsite at our Johnson City, TN facility.  The schedule is 8am-5pm, Monday - Friday, and will likely require working one Saturday every 4 months. Essential Duties and Responsibilities Ensures that sample tracking data is entered correctly, and on time, into the appropriate sample tracking technology platform.   Works with couriers to troubleshoot shipping issues  Manages clinical trial event schedules to ensure patient compliance with visit schedules and escalates as necessary.   Manages queries related to demographics and/or sample tracking discrepancies.   Perform updates to sample data, and perform data QC, as needed.   Works with Biospecimen Operations departments to resolve sample discrepancies.   Monitors site compliance with use of sample tracking technologies and escalate as needed.  Coordinates sample shipments with the clinical trial site and/or client, as needed.   Assists in providing sample tracking metrics, as requested.  Performs QC of protocol related documents before they are released to the client, as requested.  Provides study updates to designated personnel as requested (queries, site issues, sample issues, tracking issues, digital pen installations, shipment tracking information, etc.).  Interfaces with investigator sites, project management, reference laboratories, customer service, shipping, and data management personnel regarding sample tracking operations.  Serves as reference point for clinical investigators; exhibiting a thorough understanding of tracking technologies.  Performs other related duties and tasks as necessary or as assigned.  Ensure any out-of-scope work is submitted or communicated for add fees or OSD/budget inclusion and invoiced appropriately for work performed during the invoice review process if applicable.      Education and Experience High School Diploma (or GED) required. Bachelor’s degree, or Associate’s degree with +2 years clinical or laboratory experience, and/or equivalent combination of education and experience is preferred.     Skills and Ability Strong attention to detail with the ability to enter, review, and maintain accurate sample and clinical trial data. Excellent organizational and time-management skills, with the ability to manage multiple projects, priorities, schedules, and deadlines simultaneously. Ability to identify, investigate, and resolve sample tracking, shipment, demographic, and data discrepancies in a timely manner. Strong analytical and problem-solving skills, including the ability to interpret instructions, protocols, schedules, and technical documentation. Effective written and verbal communication skills, with the ability to communicate professionally with clients, investigator sites, couriers, laboratories, and internal departments. Strong interpersonal and customer-service skills with the ability to collaborate effectively across departments and with external partners. Ability to monitor compliance, recognize potential issues, and escalate concerns appropriately. Proficiency in navigating software applications, databases, and sample tracking technology platforms. Advanced proficiency in Microsoft Office applications, particularly Microsoft Excel and Word. Ability to perform quality-control reviews and produce accurate, complete, and timely deliverables. Ability to work independently, exercise sound judgment, and adapt to changing priorities and client requirements. Ability to handle confidential or sensitive clinical trial and client information with appropriate discretion.   Supervisory Responsibilities:   None Physical Demands: While performing the duties of this job, the occupant is regularly required to: Prolonged periods of sitting at a desk and working on a computer. Prolonged use of computer and headphones for conference calls. Communicate effectively via phone, video, and email. Use hands and fingers to operate a computer and other office equipment.   Travel Requirements:   Minimal