Service Cashier/Warranty Admin

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates.

The Cavender Way is more than how we do business—it's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long-term careers in a supportive environment.

Cavender Toyota, a Cavender Auto Family dealership, is currently seeking a talented Service Cashier to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed.

Why Work at Cavender Toyota:

• $17.00/per hour / 40 hours a week
• Medical, Dental and Vision Insurance, and pet insurance
• Paid Time off
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training on a quarterly basis.

Here is what you will be doing:

• Responsible for greeting all customers in a polite and friendly manner
• Knows and understands extended service policies, and processes extended warranty payments for repair orders
• Responsible for printing out estimates and invoices and accept payment for completed service work Responsible for restocking refreshments, food, and lobby materials in the customer lounge keeping the area neat and inviting during business hours
• Responsible for customer keys while cars are waiting to be picked up by their owners
• Reconciles cash drawer daily
• Works with sales manager to learn about products and services offered, their features and value, and any price changes to services our store offers
• Filing of all repair orders throughout day
• Work cooperatively with the sales and service team
• Prepare, submit, and track warranty repair orders and claims according to dealership and manufacturer policies. Also, submit for rental vehicle reimbursement.
• Pay close attention to detail, accuracy and timeliness of claims to ensure the Service Department and Collision Center receive proper credit and monies due.
• Answers customer questions about service performed or products purchased, or refers them to one of the Service or Sales professional who can
• Handles customer complaints with integrity and poise and refers customers to the appropriate individuals for resolution if it is outside the scope of the cashier duties
• Answer incoming service calls as needed

Here is what you will need:

• High School Diploma/GED is required
• Successfully complete MVR, background check, and pre-employment drug test.
• Valid driver's license
• 1 year of experience in a dealership position is preferred
• 1 year minimum of customer service and/or clerical experience
• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
• Strong computer skill
• Excellent communication and customer service skills
• Positive attitude and high energy
• Candidates will need to be available work during our department hours: Monday - Saturday 7 am - 7 pm