Senior Product Manager — Conversational AI for Care Navigation

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager, Digital Product will lead product management for care discovery experiences, including digital assistant capabilities on the Health100 (H100) platform — a first-of-its-kind, AI-native consumer engagement platform designed to meaningfully connect and coordinate care across the fragmented healthcare ecosystem. The H100 platform enables a uniquely patient-centric experience that leverages data, context, and intelligence to provide an always-on personal healthcare partner that helps consumers better understand their health and navigate care. Front and center to that is Haio — an AI conversational assistant powering this end-to-end experience.

You'll have the opportunity to help build a connected and personalized healthcare product that bridges provider discovery, appointment booking, and care coordination across primary and preventive care, specialist, diagnostic and chronic condition management You’ll set product vision and strategy, define measurable outcomes, and lead the discovery and delivery of AI-powered products in close partnership with engineering, design, data science, clinical, legal, compliance, and business stakeholders. You’ll be expected to bring a deep understanding of product management within the AI space, experience with LLM-driven conversational workflows in the healthcare space, and the ability to translate amorphous opportunities into scalable, best-in-class digital experiences.

What you'll do

· Enable the product vision, strategy, and roadmap for AI-enabled health assistant experiences within helping users understand their health, take action, and navigate care opportunities across providers, pharmacies, insurers, and other healthcare partners.

· Identify high-value opportunities to apply AI, personalization, and intelligence to transform connected health data into actionable insights, proactive guidance, and care navigation support.

· Translate complex customer needs, healthcare journeys, longitudinal health records, clinical context, and ecosystem data into clear product requirements, user experiences, and measurable product outcomes.

· Partner closely with engineering, design, data science, clinical, legal, compliance, privacy, security, and business teams to define, test, and deliver safe, trustworthy AI-enabled capabilities.

· Lead discovery and experimentation for assistant-driven experiences, including health record summarization, lab and diagnosis explanation, trend interpretation, medication understanding, symptom triage, prescription guidance, pre-appointment preparation, next-best actions, initiative-taking coaching, and care navigation support.

· Define success metrics tied to customer outcomes, engagement, product performance, quality, safety, trust, and business value; use data and feedback to learn and iterate.

· Balance customer impact, clinical safety, responsible AI considerations, business priorities, technical feasibility, and speed to market when making product prioritization decisions.

· Influence cross-functional partners and senior leaders to align on product direction, key trade-offs, ecosystem integrations, and technology choices, including build vs. buy decisions for AI-enabled capabilities and platform integration.

· Communicate clearly in executive settings, including product strategy, roadmap, customer impact, risk mitigation, AI-related trade-offs, and progress against measurable outcomes.

Required Qualifications

· 7+ years of product management experience shipping consumer mobile products or healthcare products.

· 7+ years of experience with APIs, integrations, and mobile architecture.

· 7+ years of experience with analytics skills with experience using product analytics and experimentation tools.

· 7+ years of experience with healthcare systems such as provider directories, scheduling platforms, or EHR integrations.

· 7+ years of experience with conversational interfaces or AI-driven user experiences.

* Must be able to work east coast business hours.

Preferred Qualifications

· Experience with LLMs, prompt engineering, or fine-tuning.

· Comfort working in regulated environments with privacy and compliance constraints.

· Prior experience with appointment scheduling systems or vendors like Kyruus, Zocdoc, Epic scheduling.

· Background in patient navigation, care coordination, or patient engagement products.

· Familiarity with FHIR, HL7, SMART on FHIR, or healthcare interoperability standards.

· Experience designing AI safety, evaluation, and guardrails.

· Excellent cross-functional leadership and communication skills.

· MBA or advanced degree in a technical or healthcare field.

Education:

Bachelor's degree or equivalent work experience.

The typical pay range for this role is: