Senior Quality Assurance Analyst

This role is full time M-F 8am-5pm, onsite at our Florence, SC location.

Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.

SCA Benefit Requirements: BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). Under the McNamara-O'Hara Service Contract Act (SCA), employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date.

• →Conducts focused quality audits across various operations functions to ensure quality standards, procedures, and methodologies are being followed
• →Documents findings of analysis and prepares recommendations for implementation of new systems, procedures, or organizational changes to reduce errors
• →Identifies areas of weakness and communicates recommendations on changes and improvements to training materials
• →Provides feedback to management on errors detected, ensures errors are resolved, and provides long-range solutions to causes
• →Develops and implements a quality control and improvement program based on targets identified through the quality reviews
• →Monitors and evaluates the implementation of corrective action plans
• →Compiles data, provides feedback, and generates reports for operations and/or training areas on quality performance
• →Train new employees and remains current with all guideline changes, work instructions, etc
• →Writes or assists in writing desk procedures and training materials for departments.
• →Provides assistance with special projects such as testing for new business implementation or system changes, reviewing change requests, interpreting department workload, statistical reports, assisting co-workers, etc.

• Required Education: High School Diploma OR equivalent
• Required Work Experience: 1 year of related claims processing, customer service, auditing, training, analysis or operations experience. 2 years of experience performing quality audits
• Required Software and tools: Microsoft Office
• Required Skills and Abilities: Strong analytical, presentation, customer service, persuasion, and organization skills. Strong business math proficiency. Able to document problems and assist in their resolution. Able to document processes and identify areas for improvement. Strong written and verbal communication skills.

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

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