Senior Business Analyst — Resupply

You help Resmed teams connect patient needs, provider goals, and operational realities to meaningful business outcomes. In this role, you focus on continuous improvement across healthcare resupply programs—where reliable access to medical equipment and supplies directly shapes patient care.

You will translate analysis into actionable recommendations, enabling teams to improve service quality, operational performance, and adherence outcomes for patients with ongoing therapy needs.

Working across product, analytics, technology, and operations, you’ll identify opportunities to strengthen workflows, inform decision-making, and enhance revenue and retention. You’ll bring both healthcare business acumen and structured problem-solving to connect insights with measurable improvement.

• →Analyze resupply workflows and identify improvement areas across patient eligibility, order cycles, and payer documentation
• →Clarify business needs, articulate requirements, and define success measures with cross-functional partners
• →Evaluate opportunities to boost operational efficiency and revenue for recurring supply and therapy categories
• →Develop clear business cases and recommendations balancing feasibility, cost, and business impact
• →Review and interpret KPI trends to translate performance insights into practical action
• →Partner with analytics teams to refine dashboards and ensure reporting aligns with real-world workflows
• →Create concise executive summaries and presentations that communicate tradeoffs and decisions effectively
• →Track outcomes of improvement initiatives to strengthen patient experience and operational performance

• 5+ years of experience in business analysis or healthcare operations
• Strong understanding of recurring supply models such as DME, pharmacy, respiratory care, or sleep therapy
• Proven ability to document requirements and translate them into process or system improvements
• Analytical and structured approach to business challenges and prioritization
• Skilled in interpreting metrics and identifying business opportunities
• Excellent communication and stakeholder collaboration skills
• Strong attention to detail and ability to manage multiple priorities

• Familiarity with diabetes care and related supply workflows, including CGM
• Background in business case development or process improvement projects
• Understanding of payer requirements and revenue cycle processes
• Experience supporting product, sales, or operations teams
• Familiarity with BI tools such as Power BI, Tableau, etc.

• Analytical Thinking - You transform complex business data into actionable insights.
• Customer-First Perspective - You balance operational goals with patient and provider needs.
• Collaborative Leadership - You build trusted partnerships across diverse teams.
• Growth Orientation - You seek continuous improvement through thoughtful experimentation.
• Systems Mindset - You connect technology, process, and people to deliver scalable solutions.