Customer Service Coordinator

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Job Description:

• Pay Type: Hourly
• Annual Salary Pay: up to $25.00 an hour based on experience
• Schedule: Monday-Friday 08:00am-05:00pm (Pacific Standard time zone preferred)

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

• Interact with clients and Customer Success Manager in resolving problems or issues.
• Monitor and manage key performance indicators and execute root cause analysis utilizing operating systems.
• Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries as directed by Customer Success Manager.
• Cohesively work with internal SME(s) to resolve problems and/or support projects.
• Prepare various reports as required or any support document needed.
• Support and develop improvement initiatives in support of the Customer Success Manager.
• Responsible for preparation in support of client quarterly and monthly account reviews.
• Evaluate, quantify and present opportunities for continuous improvement at assigned accounts. Responsible for preparation in support of client quarterly and monthly account reviews.
• Monitor quality.

• →Performs other duties as assigned.

• Strong verbal and written communication skills
• Strong planning and organizational skills
• Possesses a high degree of initiative
• Demonstrates analytical skills
• Demonstrates problem solving skillsDemonstrates initiative and problem solving skills
• Excellent interpretation of complex statistical data
• Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters
• Demonstrates customer service skills
• Develops and delivers effective presentations (preferred)
• Excellent interpersonal skills
• Detail oriented and customer focus
• Possesses a high degree of initiative
• Working knowledge of FBAP, TIS, ROL and TM systemsadvanced required
• Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPSadvanced required

• Bachelor's degree required in Business, Logistics, Transportation.
• Two (2) years or more of industry related experience required
• Two (2) years or more Experience in fulfillment and logistics required
• Working knowledge of FBAP, TIS, ROL and TM systems. advanced required
• Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPS. advanced required

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

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Benefits Information: