Analista de Governança de TI Sênior

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field.

• 3–5 years of professional experience in IT Governance, particularly IT Service Management (ITSM).

• Strong knowledge of IT governance frameworks and best practices, especially ITIL and COBIT.

• In-depth understanding of the ITIL v4 framework.

• Experience using IT service management tools, particularly Freshservice.

• Practical experience structuring and managing ITSM processes, including incident, problem, and change management.

• Knowledge of Configuration Management Database (CMDB) concepts and processes.

• Familiarity with Agile methodologies.

• Strong written and verbal communication skills, active listening, and the ability to build effective relationships across different teams.

• Collaborative and proactive approach, with strong organizational skills, flexibility, and a sense of ownership.

Additional qualifications that would be an advantage:

• ITIL v4 Foundation certification.

• Experience implementing and configuring ITSM platforms, especially Freshservice.

• Hands-on experience implementing and managing CMDB processes.

• Experience developing governance metrics and reports and supporting audit activities.

• Involvement in IT process standardization and continuous improvement projects.

Benefits:

• Health insurance and dental coverage.

• Wellhub (formerly Gympass) membership.

• Transportation allowance.

• Meal and food allowances.

• Access to a corporate learning platform and partnerships with educational institutions.

• Private pension plan.

• Life insurance.

• Day off benefit.

• Extended maternity and paternity leave.

• Fully remote work arrangement.