Enterprise Implementation Manager (Remote LATAM or US)

Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an Enterprise Implementation Manager to get customers live and seeing results fast, then keep them growing. Here, implementation doesn't end at go-live. You stay with your customers through renewal and expansion as their trusted advisor.

This role is for someone with 5+ years of experience. You'll own a focused book of our largest and most complex accounts, where a single customer can be worth six figures in ARR and involve executives, recruiters, and operations teams across many branches.

At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs.

Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value.

In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data.

Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions are getting over $1M in ROI using Whippy to augment their teams and beat the competition.

You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way.

This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out.

You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results.

I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.

This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.

1. A 30-minute call with me to get to know each other better.

2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills.

3. A 30-minute call with our CEO, David.