Resident Engineer (Sydney based)

The Professional Services (PS) onsite Resident Engineer is working at a specific and major customer premise, leading Radware security portfolio architecture, implementation and maintenance according to the best practices. Cooperates daily with Professional Services Engineering, Global Support, Cloud Operation, R&D and Product Management teams inside Radware, to ensure customers gain the best value and service.

Responsibilities:

·       Owning Customers Post Sales relationship

·       Establishing and maintaining strong working relationships with key internal and customer personnel to work effectively

·       Become a valued member of the customer’s engineering team

·       Participating in Customers onboarding to Radware services

·       Analyzing and deeply understanding Customer technical needs and customizations.

·       Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D), to ensure customers gain the best value and service

·       Advocating Customer needs inside the company

·       Creation of solutions detailed technical design and documentation – HLD, SoW, LLD, ATP

·       Solution implementation according to agreed schedule and timelines

·       Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D teams, if needed)

·       Performing periodic Radware solutions tuning and maintaining configuration and software best practices

·       Troubleshooting and resolving complex technical issues associated with Redware’s equipment.

·       Developing standardized operational procedures for Radware equipment in Customer's environment

·       Generating weekly reports on work in progress and status

·       Performing periodic meetings with Customer technical team and providing operational/security reporting and consultancy on Radware solution.

·       Coordinating new business opportunities and technical solutions with Pre-Sale Engineering

·       At least 5 years industry relevant, Networking and Security integration work experience

·       Customer orientation and onsite support experience

·       Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching (Cisco, Juniper). Special attention to Service Providers routing and switching protocols (BGP based environment)

·       Hands-on experience and knowledge of firewalls, IDS/IPS, and VPN, IPSec technologies.

·       Hands-on experience with virtualization platforms (VMware, KVM)

·       Good knowledge of Linux environment and script writing skills in at least one of the following: Bash, Perl, Python.

·       Industry standard networking and/or networking security certifications.

·       Strong analytical and troubleshooting abilities - complex problems troubleshooting and resolution

·       Solid communication and interpersonal skills – written and verbal.

·       Fluent English communication – written and verbal.

·       The daily work is at Customer's premises.

Advantages

·       Familiarity with Radware DDoS products, or other vendors DoS attack mitigation solutions.