Patient Appointing Services Lead

lead

Other

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Quick Summary

Key Responsibilities

Provide guidance and support to PAS agents on scheduling procedures and business rules. Monitor daily workload and assist with staffing and queue management.

Requirements Summary

Ability to manage multiple tasks and changing priorities. Strong analytical and organizational skills. Proficiency with Microsoft Office Suite.

Technical Tools

Other

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

The Patient Appointing Services (PAS) Lead provides day-to-day operational support and guidance to PAS agents and assists management with workload coordination, quality, and customer service.

Requirements

~1 min read

High school diploma or equivalent.
2+ years of healthcare scheduling, customer service, or call center experience.
Demonstrated knowledge of PAS procedures and appointment scheduling.
Ability to pass an employment background check.

Associate’s degree
Prior lead or senior-level experience preferred.

Ability to manage multiple tasks and changing priorities.
Strong analytical and organizational skills.
Proficiency with Microsoft Office Suite.

What We Offer

~1 min read

The pay rate for this position is $20.05 per hour.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Responsibilities

~1 min read

Provide guidance and support to PAS agents on scheduling procedures and business rules.
Monitor daily workload and assist with staffing and queue management.
Support quality monitoring and identify training or performance needs.
Assist with escalated beneficiary and clinic issues.
Ensure agents follow DHA, DHN-IP, and MTF procedures.
Assist management with reports, corrective actions, and operational updates.
Serve as a point of contact for agents during daily operations.
Perform additional duties as needed.

Location & Eligibility

Where is the job

Not specified

Location terms not specified

About this job

Pay per year: ≈ $41,704 a year; 38% below the $67,000 median for Other jobs on Jobera (144,788 salaries).
Posted: 4 days ago
Employer: has 27 open jobs on Jobera.