Director, Client Services

Requirements:

• Demonstrated experience leading teams in client services, project management, or a related operational environment.

• Experience managing people managers and leading teams with multiple levels of responsibility.

• Strong analytical, logical reasoning, and problem-solving skills, including the ability to navigate complex situations with limited established procedures.

• Excellent written and verbal communication skills, with the ability to manage challenging conversations, resolve conflicts, and maintain productive relationships.

• Strong organizational and project management capabilities, including the ability to interpret instructions, coordinate multiple priorities, and manage competing deadlines.

• Ability to deliver projects within agreed timelines and budget parameters while maintaining high standards of quality, accuracy, and implementation.

• Proven ability to delegate effectively, balance workloads, and coordinate resources across departments.

• Flexibility and adaptability in responding to changing priorities, increasing workloads, and evolving business needs.

• Ability to recognize when employees are struggling with workload or change and develop practical solutions that support team wellbeing without compromising client deadlines.

• Strong relationship-building skills and the ability to work professionally with stakeholders at all organizational levels, both internally and externally.

• Willingness to be periodically on call and work outside standard business hours, including evenings and weekends when required.

Benefits:

• Annual base salary range of $140,000–$185,000, with actual compensation depending on skills, experience, geographic location, and other relevant factors.

• Eligibility to participate in an annual bonus or incentive program.

• Fully remote working arrangement within the United States.

• Medical, dental, and vision insurance.

• 401(k) retirement plan with company matching contributions.

• Employer-paid life and accidental death and dismemberment (AD&D) insurance.

• Employer-paid short-term and long-term disability coverage.

• Telemedicine services and additional wellness plans.

• Flexible paid time off (PTO) program.

• Paid volunteer days.

• Optional insurance plans, including accident, hospitalization, critical illness, and pet insurance.

• An inclusive and collaborative working environment that values professional development, individual contributions, and diverse perspectives.