Senior Technical Writer

The Senior Technical Writer will take ownership of technical documentation and business analysis activities for a project in the electronics repair and refurbishment sector. Working directly with senior client stakeholders, including the IT Director and subject matter experts, you will translate complex business requirements and software functionality into clear, accurate, and practical documentation. You will maintain documentation throughout the software development lifecycle, review APIs and application features, and help ensure technical information remains aligned with system changes. The role also involves analyzing workflows, validating requirements, and contributing to process improvements through diagrams and structured documentation. This opportunity is ideal for an independent professional who combines strong writing skills with analytical thinking and confidence in stakeholder communication.

• Create and maintain technical and functional documentation in GitHub Markdown, covering manufacturing, repair, and related software processes

• Analyze business requirements and translate them into clear, structured documentation for developers, business stakeholders, and other users

• Review and update existing documentation following software development changes to ensure accuracy and consistency

• Explore current application features and document system functionality, workflows, and business processes

• Conduct interviews with subject matter experts (SMEs) to gather, clarify, and validate technical and business knowledge

• Review UI/UX designs in Figma and provide relevant feedback to support usability and documentation quality

• Create process, system, and architecture diagrams using tools such as Draw.io, Visio, or PlantUML

• Review API documentation and validate requests using Postman or cURL

• Check the accuracy and functionality of API code examples and report documentation or implementation issues

• Identify and log bugs discovered during documentation reviews, API testing, or application feature analysis

• Develop shared documentation templates and prepare Change Request documentation

• Record training materials and product demonstration videos using Snagit and Camtasia when required

• Collaborate directly with the client's IT Director, developers, and other stakeholders to ensure documentation meets business and technical needs

Requirements:

• At least 3 years of experience as a Technical Writer, Business Analyst, or in a comparable role

• Hands-on experience with Git, GitHub, and docs-as-code practices using Markdown

• Experience testing and reviewing APIs with tools such as Postman, Swagger/OpenAPI, or cURL

• Working knowledge of Jira and Confluence for project coordination and documentation

• Experience creating diagrams with Draw.io, Visio, and/or PlantUML

• Ability to read, understand, and review UI/UX designs in Figma

• Strong analytical and problem-solving skills, combined with excellent attention to detail

• Upper-intermediate English proficiency or higher, both written and spoken, with the ability to communicate directly with senior client stakeholders and subject matter experts

• Ability to work independently, organize priorities, and manage documentation activities effectively

• Experience with Snagit and Camtasia is an advantage

• Relevant industry or technical background is a plus

• Experience preparing Change Requests or formal business and technical requirements specifications is beneficial

Tools and Technologies:

• Git and GitHub

• Jira and Confluence

• Postman and Swagger/OpenAPI

• Draw.io, Visio, and PlantUML

• Figma and Visual Studio Code

• Microsoft Teams and Outlook

• Snagit and Camtasia

Benefits:

• Flexible working arrangements, with remote, office-based, or hybrid options

• Competitive salary and compensation package

• Personalized career development opportunities

• Professional development resources, including mentorship, technical talks, training sessions, and centers of excellence

• Active technical communities and regular knowledge-sharing opportunities

• Education reimbursement

• Anniversary gifts and recognition

• Corporate events and team-building activities

• Additional benefits depending on location and employment arrangement

• Certain benefits may not apply to freelancers