B2B Customer Service Specialist with German (m/f/d)

• Education: Bachelor’s degree with previous customer service experience is required. 

• Experience: Previous experience in customer service is required. Experience as a nurse or in a laboratory environment is also considered relevant. Laboratory background is an advantage but not mandatory.

• Languages: Intermediate German (min B1/ B2) and English (min B1) skills, both verbal and written, are required.
• People Skills: Excellent interpersonal and communication abilities. 

• Tech Savvy: Proficient in Microsoft Office. Knowledge of well-known ERP or CRM  system is preferred. SAP C4C experience is a plus. 

• Personality: Proactive team player with commercial mindset and solution-oriented with strong customer service and organizing skills 

• Provide back-office support to customers primarily via email and SAP C4C, and occasionally via phone.
• Handle and process customer complaints and service requests in coordination with internal departments, customers, and manufacturers.
• Manage customer requests received through SAP C4C and ensure timely resolution and follow-up.
• Investigate and resolve order-related issues, customer complaints, and invoice discrepancies.
• Review and resolve price discrepancies, including adjustments in SAP where required.
• Process product returns and support related administrative activities.
• Drive continuous improvements in Customer Service efficiency and effectiveness, providing support and expertise on SAP and SAP C4C processes.
• Support the implementation and optimization of internal processes, systems, and tools across the Customer Service and Quotations teams.

• We value your time off, through flexible working hours and a hybrid setting, 24 vacation days and an extra paid day off on your birthday! 

• Your wellbeing is important to us. We support it with meal vouchers, our Benefit Online platform, and many others. 

• We care for you and your loved ones through a private medical insurance and Employee Assistance Program. 

• We empower you with learning and development opportunities to grow your career.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.