IT Support Specialist (f/m/d)

Germany·Berlinfull-timemid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

imaging, configuration, inventory tracking, and patching. Prioritise and resolve hardware, software, and connectivity issues across Berlin and Darmstadt, proactively and independently.

Technical Tools

Customer Support SpecialistCustomer

Focused Energy is building the future of clean energy through laser-driven inertial fusion. Backed by our $240M Series A - the largest fully secured Series A in the global fusion industry we are scaling rapidly across multiple geographies.

Based in Germany and the US, we have brought together the top scientific and engineering minds using proven technologies to unlock fusion power at commercial scale. Focused Energy is working to realize game-changing scientific innovation that promises to deliver a clean, sustainable and abundant source of power globally.

As IT support specialist, you will be the primary point of contact for day-to-day IT support across our Berlin and Darmstadt offices, keeping employees connected, equipped, and secure so they can focus on building fusion technology. You will own the full IT support lifecycle at both sites, from ticket resolution and device management to onboarding and security compliance.

Responsibilities

~1 min read

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Lead the device lifecycle for Windows and macOS endpoints: imaging, configuration, inventory tracking, and patching.
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Prioritise and resolve hardware, software, and connectivity issues across Berlin and Darmstadt, proactively and independently.
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Execute onboarding and offboarding IT tasks, including accounts, access provisioning, device readiness, and timely revocation, in close coordination with People Operations.
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Enforce the security baseline by ensuring MFA coverage, completing access reviews, and maintaining patch compliance under IT security policy and GDPR.
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Keep IT documentation and self-service FAQs current, and identify recurring issues with proposed root-cause fixes.
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Support improvement projects such as cloud device management migration, DLP implementation, and EDR rollout, and escalate scope or security issues early to the Senior IT Manager.

You have solid IT support fundamentals in hardware, software, networking, and endpoint security, with hands-on experience in both Windows and macOS.
You are experienced with Microsoft 365 (Exchange, Teams, SharePoint) and an MDM platform such as Intune.
You understand identity and access management and MFA solutions, and you work confidently in ticketing systems such as Jira, Confluence, or Box.
You have working knowledge of GDPR as it applies to IT operations in Germany and follow ITIL-aligned practices for incident and request management.
You have basic scripting skills (PowerShell or similar) and a root-cause mindset that favours proactive maintenance over firefighting.
You take ownership without waiting to be asked, follow up without prompting, and communicate fluently in German and English.

What We Offer

~2 min read

✓Innovative Technology & Mission: Be part of a cutting-edge company working on groundbreaking research in clean energy and scientific discovery.

✓Career Development: We invest in our people. This is an opportunity to join an early, growing company at the forefront of new technology, where you’ll have the opportunity to develop and grow your career.

✓Collaborative Culture: Work with great people in a dynamic, international environment with top-tier scientists, engineers and professionals passionate about solving global challenges.

✓Ownership: Take ownership from day 1 and drive impact by making decisions, solving challenges and shaping the future of our company.

✓Your Success is our Success: We offer a competitive salary and company ownership in the form of stock options, giving you a direct stake in our success and ownership in what we build together.

✓Vacation Days: We support your work-life balance by granting you 30 days of vacation per year.

✓Snacks and Drinks: Our office fridges are never empty. Enjoy our healthy snacks and drinks. Our Darmstadt office even offers a canteen with delicious lunch options daily.

✓Retirement Plan: If you decide for a private pension plan, we will finance 20% on top of your monthly contributions, plus loyalty incentives.

✓Equipment: We offer state-of-the-art Windows or Apple Laptops. In addition, you will receive a keyboard, mouse and headset so you are fully equipped from day 1.

✓Events: We organize regular events to foster team bonding, encourage collaboration, and build a strong, supportive company culture. Connect with colleagues across departments, share ideas, and have fun together, both in and outside of the workplace.

✓Mobility with NAVIT: We partner with NAVIT to support your flexible commuting needs whether it’s a public transportation ticket, taxi rides or car-sharing you choose what fits your lifestyle.

✓Fitness with Wellhub: We care about your health. Get access to a wide range of gyms, fitness studios and wellness services across Europe through our partnership with Wellhub.