Integrated Facilities Management Specialist - Contract Performance & Compliance Management

We are seeking a highly organised and detail-oriented Integrated Facilities Management professional to join our Global IFM team. The IFM Specialist role is responsible for managing Integrated Facilities Management (IFM) supplier relationships and delivering best-in-class supplier performance across cost, delivery, quality, safety, sustainability and service experience. This position drives supplier governance, continuous improvement, commercial outcomes and operational excellence across the IFM estate to support business objectives and stakeholder satisfaction. This role will be based out of the Boeing Heathrow office with hybrid working available.

• →Own supplier performance management for IFM contracts, including service levels, KPIs, SLAs and contract compliance.
• →Develop, implement and run a structured supplier governance cadence: performance reviews, executive steering, corrective action plans and escalation protocols.

• →Develop and maintain relationships with vendors, contractors, and service providers to ensure quality service delivery.

• →Support planning and delivery of facility-related projects (renovations, relocations, expansions) by ensuring supplier readiness, managing scopes and timelines, and monitoring supplier deliverables.
• →Work with our business partners to prepare and manage budgets for facility operations and maintenance, ensuring cost-effectiveness and efficiency.
• →Monitor and analyse supplier performance data and produce timely, actionable reports and dashboards for stakeholders.
• →Drive supplier innovation and sustainability initiatives in alignment with corporate targets (energy reduction, waste, ESG programs)
• →Serve as an escalation point of contact for facility-related inquiries and issues from employees and stakeholders.
• →Collaborate with cross-functional teams, property/facilities teams and suppliers to resolve complex service issues and improve customer experience.
• →Ensure suppliers meet safety, regulatory, environmental and contractual requirements, drive supplier audits and compliance remediation.

• Minimum of 5 years of experience in facilities management or a related field, with at least 2 years in an international context.
• Strong knowledge of facility management best practices, regulations, and safety standards.
• Proven project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Proficient in Microsoft Office Suite.
• Ability to travel internationally as required.
• Excellent verbal and written communication skills; ability to present complex supplier performance and commercial recommendations to executive leadership.

• Bachelor’s degree in Facilities Management, Business Administration, or a related field (alternatively, AIWFM with Level 2 qualification or above)

• Demonstrated success delivering measurable cost savings and operational efficiencies through supplier-led continuous improvement (Lean, Six Sigma, or equivalent methodologies preferred).
• Experience designing and operating supplier performance measurement programs: SLA/KPI definition, supplier scorecards, root-cause analysis, and remediation tracking.
• Advanced data analytics and reporting skills; experience building dashboards and insights using tools such as Power BI.
• Practical knowledge of facilities management systems / CAFM / CMMS platforms (e.g., Maximo, Corrigo, Service Insight) and integration with supplier performance data.
• Experience managing supplier compliance and audit programs, including safety, regulatory, environmental and ESG requirements; familiarity with relevant standards and reporting frameworks.
• Experience supporting supplier selection and tender evaluations, including RFI/RFP development, bid evaluation, and supplier onboarding.
• Familiarity with sustainability and innovation initiatives in facilities contexts (energy efficiency, waste reduction, carbon/ESG reporting) and ability to drive supplier-aligned programs.