Field Service Mechanical Technician

PURPOSE OF POSITION:

The purpose of the Field Service Mechanical Technician is to perform the installation, maintenance, and troubleshooting of busway systems and mechanical installations at customer sites. This position participates in corrective field actions related to quality improvement, manufacturing remediation, and warranty work. The role also assists with commissioning and startup, including installation of IEM equipment components and subassemblies, primarily in data centers and industrial applications.

SUPERVISORY RESPONSIBILITIES:

 This position has no direct supervisory responsibilities.

ESSENTIAL FUNCTIONS:

• Execute the installation, inspection, and commissioning of electrical busway systems and mechanical components at customer sites.

• Work as part of mechanical field service teams to ensure work is performed safely, efficiently, and in accordance with specifications, industry standards, and OEM guidelines.

• Report project milestones and goals to coordinate project timelines and logistics.

• Perform onsite troubleshooting, diagnostics, and repairs of electrical and mechanical systems to ensure installed equipment functions properly.

• Participate in corrective field actions related to quality improvement, manufacturing remediation, and warranty items.

• Assist with commissioning and startup of IEM equipment at customer sites, including installation of components and subassemblies.

• Maintain accurate reports on installations, inspections, service activities, and required follow up actions.

• Ensure compliance with health, safety, and environmental regulations during installation and service activities.

• Support on the job training of field service technicians and service team members, providing technical mechanical guidance and reinforcing IEM quality standards.

• Stay current with advancements in busway and mechanical systems and contribute to process improvements in the field.

• Collaborate with engineering and project management teams to resolve design, installation, and operational issues.

• Perform installation and modification of electrical or mechanical components and subassemblies, including panelboard interiors, circuit breakers, bus bars, switchgear section doors and subpanels, metering components, power cabling, and control wiring.

• Provide technical support to field service management and commercial sales teams, answering installation questions within their expertise and referring issues requiring additional technical direction to the Mechanical Lead.

• Confirm schematics are correct and required materials are available before arriving onsite.

• Coordinate with technical project managers and manufacturing facilities to resolve product or commissioning issues identified by IEM or reported by customers. Identify additional field resources and replacement parts needed.

• Prepare and distribute complete service reports, project closeout paperwork, and other required documentation.

• Prepare and submit all customer field trip service and startup reports weekly for review and recordkeeping.

• Perform other duties as assigned by management.

 

COMPETENCIES:

• Collaboration: Partners effectively with project teams, sales, engineering, manufacturing, field personnel, and customers to resolve issues and meet project requirements.

• Communication: Clearly conveys technical information, installation requirements, service findings, and project updates through discussions and written reports.

• Critical Thinking: Evaluates complex mechanical and electrical issues to identify practical troubleshooting, repair, and process improvement solutions.

• Accountability: Takes ownership of field work quality, safety, documentation, and follow-up actions to ensure commitments are completed accurately.

• Organizational Skills: Coordinates project resources, materials, schedules, and service reports while managing multiple tasks and priorities.

• Adaptability: Responds effectively to changing site conditions, project priorities, and complex field service challenges.

 

EDUCATION AND EXPERIENCE:

• Associate or bachelor’s degree in electrical or mechanical engineering, or related field experience.

• 1 year of experience in field service, electrical busway, or mechanical systems required; experience with an OEM preferred.

• Strong understanding of busway systems, electrical codes, electrical-mechanical systems, and troubleshooting techniques.

• Ability to read and interpret electrical and mechanical drawings, schematics, blueprints, and mechanical assembly drawings.

• Proficiency with hand and power tools and a solid understanding of safety protocols.

• Strong communication and customer service skills, with the ability to work collaboratively with IEM project teams, sales, engineering, key stakeholders, and customers.

• Proficiency in report writing and Microsoft Word, Excel, PowerPoint, and Outlook preferred.

• IEM employee training experience and the ability to implement field process improvements preferred.

• Experience with electrical testing equipment, including multimeters and insulation resistance testers, preferred.

• OEM certification in busway systems or mechanical installations preferred.

• Knowledge of NFPA, NEC, and other relevant standards for electrical and mechanical installations preferred.

 

PHYSICAL/MENTAL/ENVIRONMENTAL: Physical Demands: Activities: Lifting: Sitting – 30% Walking/Standing – 70% Must be able to lift and carry up to 50lbs. Vision, Travel, Mental Demands, Environment: Prolonged periods of computer use and other tasks requiring close visual attention, such as reviewing documents or detailed materials. Extensive travel (up to 80%) may be required to IEM manufacturing facilities, regional field offices and vendor sites. Requires the ability to interpret, analyze, research, and handle multiple tasks simultaneously. Must be able to troubleshoot complex electrical and mechanical issues, coordinate field activities, and manage competing priorities in a fast-paced environment. Work duties will be performed in a combination of office settings and field/site locations.

 

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