IT Specialist

Your Journey Starts Here. This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse. At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond. The Opportunity A Platform for Those Who Deliver. Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact. Roles and Responsibilities You Take Ownership. You Deliver With Precision. You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output. A minimum of 6-8 years of Supervisory Experience in a High-Volume Environment within the UAE in a Specialised IT Role. A Bachelor's Degree in Computer Science, Information Technology, or a related field would be advantageous. An exquisite track record as an IT Specialist or in a similar capacity within a hotel or Hospitality Environment, to elevate FIVE's Gold Standard to New Heights. Unparalleled knowledge of computer systems, networks, hardware, and software, with hand-crafted expertise in the field. Proficiency in troubleshooting and resolving technical issues, adding a touch of first-in-class problem-solving to every task. Familiarity with Hotel-Specific Applications and Property Management Systems is a plus. Proven experience in Project Management and the exceptional ability to handle multiple tasks simultaneously. Desirable certifications, such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), signify an industry-leading commitment to continuous improvement. A strong understanding of Industry Regulations is beneficial. A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection. Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders. Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights. Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE. Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards. ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a plus. A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit. Offers next-level Technical Support to FIVE Tribe Members and Guests, addressing hardware, software, and network-related issues. Troubleshoots and resolves technical problems promptly, ensuring minimal disruption to FIVE's Operations, adding a personalised touch to each solution. Assists in the Setup and Configuration of computer systems, printers, and other IT equipment, ensuring a ‘FIVE-Star’ experience for users. Promptly responds to support tickets and inquiries, meticulously Documenting Issues and Resolutions, adding a sensational level of professionalism to each interaction. Expertly monitors and maintains FIVE's computer Networks, both wired and wireless, guaranteeing exquisite Connectivity, top-notch performance, and robust Security Protocols. Diligently implements Network Security Measures, ensuring an industry-leading level of Protection for Data Integrity, while curating regular Audits for comprehensive Security Assessments. Installs, configures and maintains servers, switches, routers, and other network devices, using visionary Expertise to Optimise Network Performance. Collaborates closely with vendors and service providers, enhancing Troubleshooting Efforts for network connectivity and performance, ensuring a boundary-breaking IT Experience. Performs Routine System Backups and implements Disaster Recovery Procedures, maintaining a next-level readiness for Potential Disruptions. Works harmoniously with Internal Stakeholders to define project requirements, develop project plans, and allocate resources, kick-starting each project with phenomenal coordination. Conducts extensive research and recommends new technologies, solutions, and tools to enhance FIVE's IT capabilities, constantly delivering progressive IT enhancements. Ensures deadlines and milestones are met with an award-winning dedication, providing regular updates to the Head of Department on project progress. Champions and enforces ground-breaking IT Security Policies and procedures, safeguarding FIVE's data and systems from unauthorised access and malware, setting the Gold Standard in Online Safety. Educates the FIVE Tribe on Best Practices for Data Security and Privacy, providing energising training sessions that elevate the ‘Vibe at FIVE.’ Stays up to date with the latest industry trends and security standards, proactively recommending and implementing necessary Security Measures to maintain FIVE's first-in-class Standards. Maintains Accurate Records of hardware and software inventory, licenses, and warranties, ensuring behind-the-scenes efficiency in IT Asset Management. Adheres to SOPs and Service Standards, executing duties with a Sensational Flair and ensuring adherence to Safety Policies. Collaborates with the FIVE Tribe, embracing a culture of Continuous Improvement and Shared Success. Safeguards utmost confidentiality, Protecting Guest Information with care and discretion. What Success Looks Like Be Part of an Organisation That Recognises Delivery and Rewards Growth. You'll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory. You Connect You recognise how your work affects the wider team, the guest, and the business, and you act accordingly. You Represent the Brand In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand. You Own It You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight. You Deliver Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results. You Grow You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve. Ready to Join the Tribe? If You Want to Play at the Highest Level, We’d Like to Hear from You. If you're inspired by high-performance environments, energised by possibility, and driven to deliver work that truly stands out - write to us with your CV and a brief introduction to the contact below. Apply: https://careers.fivehotelsandresorts.com/jobs/Careers