Concierge Agent

Your Journey Starts Here. This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse. At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond. The Opportunity A Platform for Those Who Deliver. Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact. Roles and Responsibilities You Take Ownership. You Deliver With Precision. You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output. A proven track record of 1-2 years in a Hotel environment is an Advantage. An elevated and energetic Conversationalist, engaging Guests with lively discussions and helpful suggestions. A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience. A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit. Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards. 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’ A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour. Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus). Serves as the Primary Point of Contact for Guests, efficiently and promptly attending to their Inquiries. Provides bespoke Information, Recommendations, and Reservation Services for an array of Guest Enquiries, ranging from City Tours to Theatre Tickets, ensuring a hand-crafted experience tailored to their preferences Efficiently processes and relays messages for Guests, ensuring seamless and timely Communication. Safely handles and stores Guest luggage, reflecting FIVE’s sensational Service Standards. Stays abreast of all Hotel Services, including daily VIP Requests and Special Events, delivering a Curated Experience that exceeds Guest Expectations. Demonstrates an exceptional knowledge of FIVE’s Offerings, Standards, and Compliances, maintaining FIVE’s industry-leading reputation. Maintains orderliness and safety in the Lobby and Front Door Areas, ensuring Guests a ‘FIVE-Star’ experience. Upholds a clean, healthy, and safety-conscious Working Environment. Operates Front-Of-House Equipment and Property Management Systems in strict adherence to Policies and Procedures, ensuring a First-in-Class Service Experience. Adheres rigorously to Hotel Security, Fire Regulations, and all Health and Safety Legislations. Provides crucial support to the Management in emergencies, embodying a bold and proactive approach to Guest Care. Maximise Room Occupancy and upsells the sensational Services and Facilities offered at FIVE. Collaborates with other departments, and across our FIVE Tribe. What Success Looks Like Be Part of an Organisation That Recognises Delivery and Rewards Growth. You'll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory. You Connect You recognise how your work affects the wider team, the guest, and the business, and you act accordingly. You Represent the Brand In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand. You Own It You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight. You Deliver Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results. You Grow You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve. Ready to Join the Tribe? If You Want to Play at the Highest Level, We’d Like to Hear from You. If you're inspired by high-performance environments, energised by possibility, and driven to deliver work that truly stands out - write to us with your CV and a brief introduction to the contact below. Apply: https://careers.fivehotelsandresorts.com/jobs/Careers