Customer Service Representative

Canada·MiltonfullTimemid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

-Process customer orders, inquiries, and requests accurately and efficiently. -Communicate with customers via phone, email, and in person.

Technical Tools

Customer Support SpecialistCustomer

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include:

-Process customer orders, inquiries, and requests accurately and efficiently.

-Communicate with customers via phone, email, and in person.

-Resolve customer complaints and escalations in a professional manner.

-Track and update order status, shipments, and inventory information.

-Coordinate with warehouse, transportation, inventory, and operations teams.

-Maintain accurate customer records and documentation.

-Monitor service levels and ensure customer expectations are met.

-Prepare reports and provide updates to customers and management.

What We Offer

~2 min read

✓Associates are eligible for a standard offering of medical and dental coverage and standard Long-Term Disability option

✓Basic life and accidental death & dismemberment (AD&D) insurance

✓Short-term disability

✓Retirement: DCPP, RRSP and TFSA savings plans

✓Optional life, AD&D insurance, critical illness (including dependent coverage) is available and may be subject to evidence of insurability (EOI)

✓Paid Time Off (PTO)

✓Paid holidays

✓Education reimbursement program (HR site administered)

✓Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

✓Maintain customer records and update account information.

✓Maintain financial accounts by processing customer adjustments.

✓Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

✓High School Diploma or Equivalent

✓0-12 months of system, data entry or reporting experience

✓0-12 months of warehouse experience, preferred