IT Service Desk Apprentice

Are you enthusiastic about technology, enjoy helping others and keen to start a career in IT? King Edward’s School is looking for a motivated and friendly IT Service Desk Apprentice to join our busy and supportive IT team.

This is an exciting opportunity to gain practical, hands-on experience while working towards a formal IT qualification. You will play an important role in supporting the day-to-day delivery of IT services across the School, helping staff, pupils and parents get the most from our technology.

Working alongside experienced IT professionals, you will provide first-line technical support, help troubleshoot hardware, software and connectivity issues, assist with setting up and maintaining IT equipment, and support the smooth running of the School’s digital systems. You will also have the opportunity to get involved in wider IT projects, learn about network and system management, and develop your technical knowledge and customer service skills.

We are looking for someone with a genuine interest in IT, a willingness to learn and a positive, helpful approach. Good communication skills, patience, problem-solving ability and a commitment to providing excellent service are essential. No one expects you to know everything already – enthusiasm, curiosity and a desire to develop are what matter most.

In return, you will benefit from on-the-job experience, dedicated support from our IT team and structured apprenticeship training, giving you an excellent foundation for a future career in technology.

Working hours: 37 hours per week, 8.15am–4.15pm, all year round.

We offer a structured pay progression throughout the apprenticeship:

• First year of apprenticeship: £10.00 per hour.

• From the end of the first year until completion of the apprenticeship: £13.21 per hour (minimum wage).

• Following successful completion of the apprenticeship: The hourly rate will increase to no less than KES Grade A16 (£13.45 per hour).