Data Services Consultant - Bilingual (French/English)

Schedule and host first contact meetings with customers. Perform report gathering for people data, payroll balances and supporting reports for validation/tax purposes Work closely with internal resources to ensure report gathering meet the required specifications Provide customer and internal team support when critical data issues and/or data escalations arise Ensure all confidential employee information is maintained according to client needs and expectations Meet project task milestone and due dates for data extraction and transformation Track, manage, and resolve open project issues for items assigned Schedule and host follow up meetings for final employee data extraction tasks Provide timely follow-up and resolution of open project-related items Work alongside customer and internal team to ensure data is clean and parsed in preparation of data load Conduct analysis and research to resolve issues identified during data conversion process Maintain data integrity and confidentiality during extraction and data preparation process French Speaking REQUIRED Experience in the implementation or support of HR, Payroll, and Benefits systems Professional experience in a customer service/customer support environment, advocating positive working relationships among internal project teams and external customers Advanced working knowledge of Microsoft Excel (Formulas, VLOOKUP, Pivot Tables) Well-organized, with extreme attention to detail, self-directed individual to meet all required time frames and commitments Demonstrates willingness & aptitude to learn how to navigate various client source legacy systems Comfortable working in an environment in which businesses processes, tools, etc. are still being defined General understanding of HR and payroll tax reports Previous experience with client data mapping, translations, and data imports Experience and understanding in analyzing data, detecting anomalies, and data normalization